Sophie Clayborn
Moore,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VEO Technician
VEO
04.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet production goals.
- Completed maintenance reports immediately following service calls, or upon finding malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues on their rider app.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Cultivated productive working relationships with colleagues, fostering effective teamwork within the organization.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, and university employee's.
- Demonstrated exceptional time management skills in consistently meeting map goals without compromising quality or safety.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with support or coverage during peak periods as needed.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, and route planning,
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined map operations by collaborating with team members to develop efficient processes and procedures.
- Contributed to company growth by exposure, knowledge, and friendly demeanor, resulting in increased sales revenue.
- Minimized company liability and risks to loads by obeying traffic laws.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Self Employed
Stay At Home Mom/Wife
12.2014 - Current
- With a special needs child, I kept a very strict and organized schedule, of therapies, doctors' appointments, specialists, speech, occupational and physical therapies, calling and scheduling them, and continuing learned and required therapies with in-home schedule
- Full-service cleaning experience
- Personal shopper and cook, with meal prep and planning
- Financial planning, management, and budgeting for upkeeping house running bills, medical bills, food and clothing
- Experience with health, house, and auto insurance and their management and payments
- Party and event planner experience for birthdays and holidays
- Planning food menu and its cost, decorating, phone and people skills to gather for the events
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Delivery Driver
DoorDash
04.2022 - 08.2023
- Responsibly shop, place orders, and pay for costumers with a company credit card
- Keeping organized for myself and company
- I have a 4.9-star rating with over 300 deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Driver
UberEATS
08.2021 - 08.2023
- I have a 99% satisfaction rate with over 600 deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Fostered positive working relationships with regular customers.
Trash Collector
Valet Living
09.2022 - 03.2023
- Using Valet Living App, I collect trash bags around apartment buildings
- If there are any issues with bags, may they be they be ripped, leaking, too heavy, or have a dangerous item, I use the app the inform employer and apartment complex that the bag may not be collected
- It is a fast-paced job, where critical and fast-paced thinking are used to decide upon the best route to make my shift as fast and efficient as possible
- Being friendly and informative to residents with questions I use communication and customer service skills
- This job is very physically demanding, calling for the lifting and carrying of heavy weight, also walking up many flights of stairs.
- Alerted supervisors of setbacks immediately to maintain schedules and explain late pickups.
- Used hand signals to communicate with other workers or drivers.
Sales Associate
Thunder Harley Davidson
02.2014 - 04.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Broadway Florist
Flower Tech
09.2013 - 11.2013
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Nurtured flowers to maintain quality and promote longevity.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Boosted team productivity with clear communication, delegation of tasks, and time management skills.
Education
No Degree - Phlebotomy, Medical Assistant
Heritage College
06.2015
High School Diploma -
Moore High School
Moore, OK03.2014
Skills
Delivery Driver Experience
Budgeting
Financial Planning
Team Communication
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Certification
Driver's License, 04/01/23, Class D driver's license.
Personal Information
- Title: Sales Associate
- Work Permit: Authorized to work in the US for any employer
Timeline
VEO Technician
VEO
04.2023 - Current
Trash Collector
Valet Living
09.2022 - 03.2023
Delivery Driver
DoorDash
04.2022 - 08.2023
Delivery Driver
UberEATS
08.2021 - 08.2023
Self Employed
Stay At Home Mom/Wife
12.2014 - Current
Sales Associate
Thunder Harley Davidson
02.2014 - 04.2014
Broadway Florist
Flower Tech
09.2013 - 11.2013
No Degree - Phlebotomy, Medical Assistant
Heritage College
High School Diploma -
Moore High School
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