Sophie Clymer

Built personal relationships with guests to promote positive experiences.
Optimized B2C sales through enjoyable experiences and conversations.
Managed complex scheduling demands to meet client expectations
Managed events from conception to completion for various equine events, including camps, carnival events and large scale horse shows.
Utilized effective communication and problem-solving skills to quickly resolve customer concerns.
Established positive relationships with members through fun and engaging conversation.
Worked closely with management staff to create new and lucrative programming.
Managed herd health and fitness such as rehabilitation, administering medication, collaborating with veterinarians, farriers and other industry professionals.
Delivered timely and accurate updates to team members, promoting clear and concise communication.
Created and maintained detailed reports of daily, weekly and monthly operations.

• Developed and executed lesson plans according to students' physical, emotional, cognitive and behavioral goals, including both group and individual work.
• Advised staff on proper tack fit, including different types and degrees of quality, proper use and basic care and maintenance.
• Communicated frequently with parents, students and staff to provide feedback and discuss instructional strategies.
• Implemented an CTRI mentoring program and mentored participants on CTRI criteria and expectations.
• Administered assessments to determine each student's physical, emotional, cognitive and behavioral needs and identify the classes best suited.
• Maintained accurate and complete records for 60 students.
• Worked with equine staff members and Program Director to design comprehensive and individualized plans to optimize equine health and conditioning.
• Maintained accurate and complete records for seventeen horses.
• Administered medications, bandaging and first aid and oversaw veterinarian and farrier appointments for equines.
• Taught proper communication and riding commands for optimal control and safety around horses.
• Prepared horses for demands of therapeutic riding program and maintained equine conditioning through under saddle and ground schooling

• Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
• Built client base through friendly and clear communication and deliverable results.
• Supported riders' pursuit of advanced equestrian sports.
• Educated students on both english and western disciplines, applying variety of instructional techniques, including hands-on curriculum.
• Educated students on proper hoof care, vitamin and food supplements, and proper conditions for horse health maintenance.
• Taught proper communication and riding commands for optimal control and safety around horses.
• Worked closely with students and parents to increase positive feedback from parents and boost overall student success.

• Met with existing customers and prospects to discuss equine needs and recommend optimal solutions and products to meet goals.
• Executed direct sales from manufacturers to customers to improve profitability within retail environment.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Set up calendar with customer birthdays and other special events for personal touch.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Managed over 25 customer calls per day in addition to in store customer assistance
• Assisted customers in saddle fit and recommendations dependent on customer and equine requirements.
• Increased sales by offering advice on purchases and promoting additional products.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

• Supported riders' pursuit of advanced equestrian sports such as over fences and dressage.
• Cleaned and maintained facility with sixteen horses, keeping all in great health and adhering to veterinary visit schedule, feeding routines and cleaning practices.
• Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
• Educated students on proper daily care of horses, including hoof care, vitamin and food supplements, proper conditions for horse health and basic equipment necessary.
• Worked flexible hours; night, weekend, and holiday shifts.
• Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.