SOPHIE DAVIS
Summary
Payment processing professional with extensive experience in managing financial transactions and ensuring compliance with industry standards. Known for strong focus on collaboration and achieving results, adapting seamlessly to changing requirements. Expertise in transaction reconciliation and attention to detail.
Overview
5
5
years of professional experience
Work History
Payment Processor Coordinator
Salem Regional Medical Center
09.2024 - Current
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Optimized payment processing department performance by establishing and monitoring key performance metrics, identifying areas for improvement, and implementing targeted solution
- Submitted cash and check deposits and generated cash receipts to record money received.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Reduced errors in payment postings by conducting thorough audits and providing staff training sessions.
- Verified accuracy of invoices against payments received from customers.
- Utilized problem solving skills to resolve complex payment discrepancies quickly and accurately.
- Participated in meetings with internal departments to discuss best practices for payment processing.
- Maintained strict confidentiality with sensitive financial and personal information.
- Training new Payment Processors on company policies and procedures.
- Researched discrepancies between bank statements and internal records for resolution.
- Analyzed customer information to ensure accuracy of payment data entry.
- Implemented new procedures to streamline the payment processing workflow.
- Reconciled accounts receivable ledger to support accuracy and completeness of customer payments.
- Utilized Meditech to post insurance, patient, client and general ledger payments.
- Create new guidelines for duties being complete.
- Create educational power points to teach in meetings
- Research patient and insurance payments when an issue arises
- Complete record of conversations when needed
- Participate in interviewing new employees for open job positions
Payment Processor
Salem Regional Medical Center
10.2022 - 09.2024
- Verified accuracy of invoices against payments received from customers
- Utilized problem solving skills to resolve complex payment discrepancies quickly and accurately
- Participated in meetings with internal departments to discuss best practices for payment processing
- Maintained strict confidentiality with sensitive financial and personal information
- Assisted in training new Payment Processors on company policies and procedures
- Researched discrepancies between bank statements and internal records for resolution
- Analyzed customer information to ensure accuracy of payment data entry
- Implemented new procedures to streamline the payment processing workflow
- Reconciled accounts receivable ledger to support accuracy and completeness of customer payments
- Utilized Meditech to post insurance, patient, client and general ledger payments
Customer Service Advocate
Salem Regional Medical Center
04.2022 - 10.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Ensured compliance with all HIPAA regulations regarding patient privacy rights
Barista
Dunkin Donuts
08.2021 - 02.2022
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Welcomed customers and answered questions regarding menu items and preparation methods
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
Cashier
Rite Aid
02.2021 - 06.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer relationships to support satisfaction and loyalty
- Utilized problem solving skills to effectively handle difficult situations
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Assisted customers with locating items throughout the store when needed
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Verified that customers are of legal age to purchase restricted items
Shift Leader
Hot Head Burritos
09.2019 - 02.2021
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Monitored team performance to ensure quality standards were met
- Provided guidance on how to handle difficult customer situations in a professional manner
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Resolved customer complaints promptly and professionally
Education
High School Diploma -
West Branch High School
Beloit, OH05-2021
Skills
- Electronic Payments
- Payment reconciliation
- Credit card processing
- Transaction Processing
- Microsoft Excel
- Accurate payment posting
- Process Improvements
- Data entry and management
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Payment Processor Coordinator
Salem Regional Medical Center
09.2024 - Current
Payment Processor
Salem Regional Medical Center
10.2022 - 09.2024
Customer Service Advocate
Salem Regional Medical Center
04.2022 - 10.2022
Barista
Dunkin Donuts
08.2021 - 02.2022
Cashier
Rite Aid
02.2021 - 06.2021
Shift Leader
Hot Head Burritos
09.2019 - 02.2021
High School Diploma -
West Branch High School
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