Sophie DeVito

- Act as the first point of contact for customers, providing exceptional customer service when addressing inquiries or concerns.

- Manage the company’s social media platforms, while creating and maintaining the company website with monthly blog posts and SEO tracking.

- Obtain essential permits from local building departments across Hudson County, NJ.

- Oversee billing and collection of payments, managing office inventory through orders, requisitions, stocking, and shipment receiving.

- Schedule maintenance and inspections for company vehicles, maintaining employee schedules, overseeing weekly payroll, and keeping OSHA safety training logs.

- Handle sensitive information with discretion and maintain confidentiality of company documents and personnel records.

- Delegate tasks effectively to enhance team productivity and oversee daily workflow.

- Serve as a liaison between upper management and staff members, facilitating open communication to promptly address concerns or issues.

- Develop and enforce office policies aligned with company values and regulatory requirements, maintaining compliance.

- Manage scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

- Increase customer satisfaction by developing an effective client feedback system that leads to service improvements.

- Streamline document handling and processing to reduce turnaround time for client inquiries and requests.

- Maintain positive customer relations by proactively addressing problems and implementing successful corrective actions.

- Establish team priorities, maintain schedules, and monitor performance.

- Utilize industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.