Sophie Dubis
St Louis,MO
Summary
Dynamic leader and skilled communicator with a proven track record in customer service management and team supervision, notably at Fielders Choice. Leveraged athletic discipline to excel in staff education, training, and complaint resolution, enhancing customer loyalty and team performance. Expert in cash handling and problem-solving, consistently exceeding customer expectations. Most notably, passion for fitness and health, with a skill set acquired from years of practice and dedication.
Overview
9
9
years of professional experience
Work History
Shift Leader
Fielders Choice
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Representative
Honey Baked Ham and Cafe
10.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Olive Garden
11.2021 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Cashier
Dough Depot
05.2016 - 07.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor Of General Studies -
Southeast Missouri State University
Cape Girardeau, MOSkills
- Positive attitude
- Background in athletic and nutritional knowledge from years as a division 1 athlete
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team supervision
- Staff education and training
- Complaint resolution
Timeline
Shift Leader
Fielders Choice
06.2024 - Current
Customer Service Representative
Honey Baked Ham and Cafe
10.2022 - 05.2024
Server
Olive Garden
11.2021 - 11.2023
Customer Service Cashier
Dough Depot
05.2016 - 07.2021
Bachelor Of General Studies -
Southeast Missouri State University
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