Sophie Flink
Jericho,NY
Summary
Hardworking individual with engaging personality, flexible approach, skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.
Overview
2
2
years of professional experience
Work History
Human Resources And Community Relations Intern
New York Islanders Hockey Club
2021.05 - 2023.08
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Updated and maintained employee records to respond quickly to requests for information.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Produced and distributed brochures, newsletters and press kits.
- Developed and implemented onboarding and orientation programs for new employees.
- Supported marketing and community relations with scheduling, planning and other administrative assistance.
Server
The Shed Restaurant
2023.05 - 2023.08
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess
The Shed Restaurant
2022.05 - 2023.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Communication
University of Pittsburgh
Pittsburgh, PA05.2024
High School Diploma -
Jericho Senior High School
Jericho, NY06.2020
Skills
- Guest Relations Management
- Suggestive Selling
- Document Management
- Human Resources Department Processes
- Human Resource Information System (HRIS)
- New Hire Processes
- ADP Workforce Now
- Onboarding Understanding
- Corporate Events Planning
- Presentation Materials
Timeline
Server
The Shed Restaurant
2023.05 - 2023.08
Hostess
The Shed Restaurant
2022.05 - 2023.08
Human Resources And Community Relations Intern
New York Islanders Hockey Club
2021.05 - 2023.08
Bachelor of Arts - Communication
University of Pittsburgh
High School Diploma -
Jericho Senior High School
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