Sophie Flink
Jericho,NY
Summary
Hardworking individual with engaging personality, flexible approach, skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.
Overview
2
2
years of professional experience
Work History
Human Resources And Community Relations Intern
New York Islanders Hockey Club
05.2021 - 08.2023
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Updated and maintained employee records to respond quickly to requests for information.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Produced and distributed brochures, newsletters and press kits.
- Developed and implemented onboarding and orientation programs for new employees.
- Supported marketing and community relations with scheduling, planning and other administrative assistance.
Server
The Shed Restaurant
05.2023 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Hostess
The Shed Restaurant
05.2022 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Communication
University of Pittsburgh
Pittsburgh, PA05.2024
High School Diploma -
Jericho Senior High School
Jericho, NY06.2020
Skills
- Guest Relations Management
- Suggestive Selling
- Document Management
- Human Resources Department Processes
- Human Resource Information System (HRIS)
- New Hire Processes
- ADP Workforce Now
- Onboarding Understanding
- Corporate Events Planning
- Presentation Materials
Timeline
Server
The Shed Restaurant
05.2023 - 08.2023
Hostess
The Shed Restaurant
05.2022 - 08.2023
Human Resources And Community Relations Intern
New York Islanders Hockey Club
05.2021 - 08.2023
Bachelor of Arts - Communication
University of Pittsburgh
High School Diploma -
Jericho Senior High School
Similar Profiles
Maxmillian RobinsonMaxmillian Robinson
Event Staff Member at New York Football GiantsEvent Staff Member at New York Football Giants
Nicholas LaiNicholas Lai
Junior Hockey Player at Islanders Hockey ClubJunior Hockey Player at Islanders Hockey Club
MELISSA MIRRAMELISSA MIRRA
YOUTH ICE HOCKEY TEAM OPERATIONS ASSISTANT at NEW YORK RANGERS & ISLANDERSYOUTH ICE HOCKEY TEAM OPERATIONS ASSISTANT at NEW YORK RANGERS & ISLANDERS
Lilian QinLilian Qin
Owner at Self businessOwner at Self business
Xiao HanXiao Han
Vice President at Goldman Sachs & CoVice President at Goldman Sachs & Co