Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sophie Garcia

Houston,TX

Summary

Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Phlebotomist III IOP/PSC

Quest Diagnostics
Friendswood, TX
06.2014 - 04.2022
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Input medical and insurance information into database for inclusion in patient records.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Entered patient information and test orders into computer systems accurately.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Participated in continuing education to stay current with phlebotomy practices.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained accurate records of collected specimens and test results.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Provided excellent customer service while interacting with patients.
  • Documented patient information into electronic medical records system.
  • Maintained a clean, safe, and organized work environment.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared specimens for transport to external laboratories.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Followed all safety protocols when handling hazardous materials.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Educated patients on specimen collection procedures and post-draw care.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Donor Technician / Driver

M.D. Anderson Blood Bank
Houston, TX
01.2009 - 06.2014
  • Reporting to the Mobile Team Leader, he or she is responsible for the performance of routine work related to the setup/teardown of mobile sites and the screening, collection, and blood products.
  • Frequent contact with the donor public of customer service.
  • Assists with the loading, unloading, setup, and teardown of equipment at mobile donor sites.
  • Performs pre-donation screening, venipuncture, and post-venipuncture care of donors in accordance with Standard Operating Procedures, F.D.A. and OSHA.
  • Accurately and legibly completes donor records in a timely manner.
  • Maintain an acceptable level of proficiency in phlebotomy procedures.
  • Maintain the confidentiality of all information about all blood donors.
  • Daily quality control on the computer program MAK digital donor, calibrate hemoglobin scales, Trima machines, HemoCue, blood pressure, TempaDot, and temperature of the blood drive location.
  • Monthly meeting on progress of blood products, continue education pathology laboratory and customer service
  • Yearly goals of eight education training classes online with MD Anderson Education Center.
  • Assisted in the collection of blood donations from donors.
  • Demonstrated knowledge of relevant policies and procedures.
  • Collected, labeled, processed, and stored donated blood products.
  • Actively recruits donors at donor sites.
  • Ensured that all safety protocols were followed during collections.
  • Prepared supplies necessary for successful collections.
  • Assessed RBC, plasma, and platelets collection machines for proper functionality.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained accurate records and documentation of donor information.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Provided technical assistance to Donor Center staff and phlebotomists.
  • Managed multiple projects simultaneously while meeting all deadlines.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Responded promptly to inquiries from potential donors.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Provided support services for special events or mobile drives.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Phlebotomist/Driver

Gulf Coast Regional Blood Bank
Houston, TX
01.2001 - 12.2006
  • Reporting to the Mobile Team Supervisor, is responsible for the performance of routine work related to the set up/tear down or mobile sites and the screening, collection and hematroning of blood and blood products
  • Frequent contact with the donor public occurs requiring a high level of customer service
  • Assists with the loading, unloading, set-up and tear down of equipment at mobile donor sites
  • Performs pre-donation screening, venipuncture, and post venipuncture care of donors in accordance with Standard Operating Procedures, F.D.A and OSHA regulation
  • Accurately and legibly complete donor records in a timely manner.
  • Demonstrate strong level of customer service skills and customer service focus
  • Identify and address non-routine situations arising during phlebotomy procedures and reports them to the supervisor
  • Responsible for Daily Quality Controls on Blood Bank Trip scales, Homscale, HemoCue and temperature of the blood drive location
  • Monthly continuing education and training in phlebotomy procedures, instruments, equipment and customer service training
  • Maintain acceptable level of proficiency in phlebotomy procedures
  • Maintain confidentiality of all information in all blood donors
  • Assist other staff members in maintaining smooth workflow and processes of the blood drive
  • Actively recruits donors at donor sites
  • Computer skills in Donor I.D
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Maintained a clean, safe, and organized work environment.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Calibrated equipment according to manufacturer specifications.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Performed venipuncture and other blood collection procedures according to established standards.

Phlebotomist

SeraCare Donation Center
  • Report to Facility Supervisor
  • In compliance with SOPs perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect
  • In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin the pheresis process
  • Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety
  • Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor
  • Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff
  • Perform calibrations and verify that maintenance has been performed as outlined in the SOPs
  • Required to respond to and resolve complex equipment alarms or donor issues
  • Troubleshoots equipment failures
  • Creates incident documentation, removes and/or replaces equipment from service
  • Monitors donor flow on the donor floor to assure continuous turnover
  • Report to Supervisor of donor flow issues
  • Collects arm samples or whole blood samples from donors for testing
  • Ensures the accurate recording of donor data and donor information in the Standard Operating Procedures (SOPs)
  • Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
  • Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
  • Promotes safety in all actions
  • May conduct routine audits of these internal procedures and documentation
  • Maintains confidentiality of all personnel, donor and center information

Education

Associate in Science -

San Jacinto College
Houston
12-2027

Trade School for Phlebotomy -

Transworld Academy
Houston
12-1999

High School Diploma -

Charles H. Milby High School
Houston
05-1999

Skills

  • Phlebotomy
  • Computer skills
  • Vital signs
  • Laboratory experience
  • Medical office experience
  • EMR systems
  • Microsoft Office
  • Clinical laboratory experience
  • DOT drug screening
  • LabDaq
  • Data entry
  • Medical terminology
  • Medical records handling
  • Blood collection
  • Donor screening
  • Patient confidentiality
  • EMR recordkeeping
  • Sample storage
  • Specimen labeling procedures
  • Personal protective equipment usage
  • Emergency response training
  • Pediatric phlebotomy
  • Therapeutic phlebotomy
  • Health education
  • Quality control management
  • Data entry efficiency
  • Order of draw
  • Patient care
  • Blood culture collection
  • Hemoglobin testing
  • Patient support
  • Blood collection techniques
  • Geriatric phlebotomy
  • HIPAA compliance
  • BAC screening/drug screen collection
  • PPE compliance
  • Friendly, positive attitude
  • Problem-solving

Certification

  • National Certified Medical Assistant, 11/04/24, 11/04/25
  • National Certified Medical Assistant RMA (AAH)

Languages

Spanish
Limited

Timeline

Phlebotomist III IOP/PSC

Quest Diagnostics
06.2014 - 04.2022

Donor Technician / Driver

M.D. Anderson Blood Bank
01.2009 - 06.2014

Phlebotomist/Driver

Gulf Coast Regional Blood Bank
01.2001 - 12.2006

Phlebotomist

SeraCare Donation Center

Associate in Science -

San Jacinto College

Trade School for Phlebotomy -

Transworld Academy

High School Diploma -

Charles H. Milby High School

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Sophie Garcia