Sophie Govedaris
Fort Myers Beach
Summary
Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Nosh on Naples Bay
10.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Consistently met or exceeded sales goals through upselling techniques.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Shift Leader
Sugar Shack Downtown
01.2025 - Current
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Server
The Oasis
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Head Bartender
Aqua Seafood and Steaks on 5th Ave
11.2021 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Server
Pinchers Crab Shack
04.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Science - Police Foundations
Algonquin College
Ottawa, Ontario05-2023
Bachelor of Arts - Criminology And Legal Studies
Carleton University
Ottawa, Ontario04-2021
Skills
- Proficient Conflict Resolution
- Strong Organizational Skills
- Operational Shift Coordination
- Staff Development
- Customer Engagement Strategies
Certification
- First Aid Certification - American Red Cross.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Server Shift Leader
Sugar Shack Downtown
01.2025 - Current
Server
The Oasis
11.2024 - Current
Server Shift Leader
Nosh on Naples Bay
10.2023 - Current
Head Bartender
Aqua Seafood and Steaks on 5th Ave
11.2021 - 10.2023
Server
Pinchers Crab Shack
04.2020 - 07.2022
- First Aid Certification - American Red Cross.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Bachelor of Science - Police Foundations
Algonquin College
Bachelor of Arts - Criminology And Legal Studies
Carleton University
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