Sophie Hatalsky
Lancaster,PA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Milieu Coordinator
WellSpan Philhaven Behavioral Health
Lancaster , PA
10/23/23 - Current
- As a Milieu Coordinator we are responsible for working collaboratively with case counselors, therapists, nurses, and psychiatrists to facilitate, organize, and implement a stable milieu structure and smooth operation of the unit.
- Milieu Coordinators are responsible for leading groups of children and adolescents between the ages of 5 years and 18 years.
- Coordinators are responsible for teaching DBT skills and coping skills.
Contracted Permanency Caseworker
Cobys Family Services
Lancaster , PA
2021.06 - 2023.10
- Evaluates the quality of care provided to children in agency custody through visits to resource parents & provider agencies.
- Makes field visits to homes to interview parents and observes conditions in the home in order to assess the care of their children and identify the family's strengths and needs.
- Develops with the family differential case plans using a variety of treatment modalities.
- Utilizes the Agency's risk and safety assessment tools and follows the appropriate intervals.
- Maintains accurate case records and performs routine paperwork per Agency policy.
Routinely prepares petitions and testifies at court hearings for all children in placement. - Prepares testimony and testifies at hearings to terminate parental rights when reunification is not timely or feasible.
Receptionist
Inspirations Hair Salon & Spa
Williamsport , PA
2015.06 - 2019.06
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Handled cash and credit card payments with accuracy.
- Answered questions about organization and provided callers with address, directions, and other information.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
Hospice Intern
Susquehanna Health Home Care And Hospice
Williamsport , PA
2018.10 - 2019.05
- Helped organize meetings and events for specific staff and large groups.
- Participated in client meetings and team discussions. Edited, proofread, and wrote documents for different uses.
- Took direction on project steps, deadlines, and deliverables from team personnel.
- Gained experience, exposure, and knowledge of career- specific procedures and systems.
- Trained in different positions and worked with variety of personnel.
- Assisted nurses and LPNs with patient care
Education
Bachelor of Arts - Psychology
Lycoming College
Williamsport, PA2019-05
Bachelor of Arts - Music Performance
Lycoming College
Williamsport, PA2019-05
Skills
- Epic Systems
- Creating PRESENCE - certificate
- Interpersonal and Written Communication
- Conflict Mediation
- Proficient in CAPS
- Client Engagement
- Emergency Response Training
- Deescalation
Certification
- Creating PRESENCE certificate
- BLS certificate
- CPR certificate
References
References available upon request.
Timeline
Contracted Permanency Caseworker
Cobys Family Services
2021.06 - 2023.10
Hospice Intern
Susquehanna Health Home Care And Hospice
2018.10 - 2019.05
Receptionist
Inspirations Hair Salon & Spa
2015.06 - 2019.06
Milieu Coordinator
WellSpan Philhaven Behavioral Health
10/23/23 - Current
Bachelor of Arts - Psychology
Lycoming College
Bachelor of Arts - Music Performance
Lycoming College
- Creating PRESENCE certificate
- BLS certificate
- CPR certificate
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