Summary
Overview
Work History
Education
Skills
About me
Timeline
Generic

Sophie Hourigan

Gibsonton

Summary

Highly skilled Front of House Server with solid background in food service and hospitality. Possess strong customer service skills, adept at managing multiple tables while ensuring timely food service. Notable strength in fostering positive relationships with customers to promote customer satisfaction and loyalty. Contributed significantly to enhancing dining experience through attention to detail, proactive assistance, and team-focused mindset.

Overview

10
10
years of professional experience

Work History

Front of House

Schillers German Deli
Tampa
08.2023 - 06.2024
  • Prepared made-to-order sandwiches with precision and high quality standards.
  • Greeted customers warmly and took orders both in-person and over the phone.
  • Answered inquiries regarding menu items and products to enhance customer experience.
  • Assisted with stocking shelves, restocking supplies, and maintaining cleanliness in prep areas.
  • Ensured organization of dining areas to promote welcoming environment.
  • Exercised strong multitasking skills to provide efficient service during peak hours.
  • Maintained focus on detail to deliver quick and reliable service consistently.

Server

Berns Steakhouse
Tampa
03.2018 - 03.2020
  • Ensured elevated dining experiences through exceptional and attentive service delivery.
  • Utilized in-depth menu and wine knowledge to present options confidently.
  • Recommended personalized dishes and drinks tailored to guest preferences.
  • Oversaw table timing and pacing to maintain service efficiency.
  • Collaborated closely with kitchen staff and sommelier for seamless operations.
  • Maintained rigorous service standards, emphasizing wine presentation and etiquette.
  • Supported large private dining events, dividing tasks effectively with colleagues.
  • Anticipated guest needs professionally while maintaining a discreet demeanor.

Assistant Manager

McAlisters Deli
Tampa
01.2014 - 03.2018
  • Delivered exceptional customer service by training staff to create welcoming, efficient experiences.
  • Supervised daily deli operations, including opening/closing procedures, food preparation, and inventory management.
  • Led and motivated a team of employees to achieve performance and service objectives in a fast-paced environment.
  • Resolved customer concerns professionally, transforming complaints into opportunities for loyalty.
  • Streamlined workflows to enhance efficiency, minimize waste, and improve service times without compromising quality.
  • Ensured compliance with food safety, sanitation, and health regulations for a safe working environment.
  • Assisted upper management in training new team members and monitoring performance against company policies.

Education

High School Diploma -

Robinson Highschool
Tampa, FL
06-2014

Skills

  • Menu knowledge
  • Inventory management
  • Food preparation
  • Customer service
  • Sanitation compliance
  • Event coordination
  • Team leadership
  • Conflict resolution
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Adaptability
  • Front of house management

About me

I have worked in the service industry for 10 years and thoroughly enjoy serving and being apart of a team. I have been out of the industry for a little while to focus on raising my children and am ready and eagar to get back into hospitality. Even though I have took some time away from the industry to focus on being a mother I feel like I have been able to use all of my skills I adapted in my years of serving and managing in my home with children- from time management, conflict resolution, adaptability, and problem solving. 

Timeline

Front of House

Schillers German Deli
08.2023 - 06.2024

Server

Berns Steakhouse
03.2018 - 03.2020

Assistant Manager

McAlisters Deli
01.2014 - 03.2018

High School Diploma -

Robinson Highschool

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