Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Hunt

Orlando,FL

Summary

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Respond promptly to guest inquiries and create personalized experiences that enhance customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Club Lounge Concierge

The Ritz-Carlton Grande Lakes
Orlando, FL
10.2024 - Current
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions around the resort.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Provided excellent customer service by anticipating guests' needs.
  • Quickly and efficiently resolved guest requests or complaints.
  • Memorized elevated food presentations and presented meal options to help patrons select food and beverages.

Attractions Attendant

Universal Orlando Resorts
Orlando, FL
07.2023 - 10.2024
  • Learned attractions system and signed off in three days.
  • Creating a themed atmosphere with guests
  • Exhibited great guest service.
  • Practice safety and directional procedures.
  • Handle customer situations.

Education

MBA - Entertainment Management

University of Central Florida Rosen College of Hospitality
Orlando, FL
08-2024

Skills

  • Loyalty to companies
  • Venue assembly
  • Anticipate guest needs
  • Public speech
  • Presentation skills
  • Adobe Premiere Pro certified
  • Inventory, merchandise
  • Hospitality and accommodation
  • Customer service

Timeline

Club Lounge Concierge

The Ritz-Carlton Grande Lakes
10.2024 - Current

Attractions Attendant

Universal Orlando Resorts
07.2023 - 10.2024

MBA - Entertainment Management

University of Central Florida Rosen College of Hospitality

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Sophie Hunt