Sophie Islam
Summary
Task-driven professional with extensive experience in customer service, office management, and administrative roles across banking, retail, restaurant, and manufacturing sectors. Over 10 years of expertise in resolving complex customer issues and optimizing processes. Proven Operations Officer recognized for high productivity and effective team leadership. Strong communication and problem-solving skills ensure efficient operations and successful project outcomes.
Overview
7
7
years of professional experience
Work History
School Operations Officer
The School District of Phila
03.2024 - Current
- Monitored operating budgets, including grants, special funds, and student activity funds.
- Reconciled student activity fund transactions using a web-based financial product, ensuring compliance with policies.
- Managed cashiering functions at schools to facilitate accurate financial transactions.
- Maintained bank accounts, executed deposits, and reconciled balances on a monthly basis.
- Prepared requisitions for procurement of materials and services while ensuring procedural compliance.
- Supported inventory record maintenance for personal property, ensuring proper labeling and tracking.
- Oversaw receipt of goods purchased, processed payment documentation, and addressed vendor inquiries.
- Utilized the Enterprise Reporting System to perform various accounting duties efficiently.
Sales and Service Representative
Univest Bank
04.2021 - 02.2024
- Processed daily client transactions, including deposits, withdrawals, money transfers, and loan payments.
- Assisted clients with inquiries regarding accounts and banking products.
- Facilitated opening and closing of checking accounts, savings accounts, and personal loans.
- Collaborated with local small businesses to establish checking and savings accounts.
- Acted as floating Sales and Service Representative to address staffing needs across financial centers.
- Achieved high client satisfaction ratings through exceptional service delivery.
- Trained and mentored new sales representatives to enhance team performance.
- Utilized CRM software for account management and performance tracking.
Sales Support Associate / Merchandising Team Member
Banana Republic
10.2018 - 09.2020
- Assisted an average of 40-50 customers per day with finding or selecting items and providing recommendations which generated a total of 10k additional revenue
- Stocked, replenished and organized inventory with accuracy and efficiency
- Maintained creative and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Achieved an average of 110% of sales goals for six consecutive months while offering outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Some College (No Degree) - Fashion Marketing
Thomas Jefferson University
Philadelphia, PA05-2002
Associate of Applied Science - Cybersecurity
Community College of Philadelphia
Philadelphia, PASkills
- Microsoft Office Suite proficiency
- Salesforce and Encompass certifications
- E-signature solutions
- Bookkeeping expertise
- Interpersonal communication skills
- Attention to detail
- Retail software and POS systems
- Retail merchandising strategies
- Client service excellence
- Customer needs assessment
- Customer service and relations
- Product and service sales expertise
- Budget management
- Financial reporting skills
- Procurement processes
- Financial record maintenance
- Financial support coordination
Timeline
School Operations Officer
The School District of Phila
03.2024 - Current
Sales and Service Representative
Univest Bank
04.2021 - 02.2024
Sales Support Associate / Merchandising Team Member
Banana Republic
10.2018 - 09.2020
Some College (No Degree) - Fashion Marketing
Thomas Jefferson University
Associate of Applied Science - Cybersecurity
Community College of Philadelphia
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