Sophie Khong
Johnston,RI
Summary
Detail-oriented professional with extensive experience in People and Operations Management, Fund Accounting, Audit, Financial Budgeting and Forecasting, Client Operations, Business Review Controls and Processes, and IT development and implementation. Demonstrates strong analytical and problem-solving skills, complemented by excellent research and communication abilities for effective collaboration within cross-functional teams. Work well independently and in team settings.
Overview
18
18
years of professional experience
Work History
Senior CAO, Vice President
State Street Bank And Trust Company
01.2017 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Identified and implemented process changes resulting in improved performance and accuracy.
- Recruited, hired and trained team members.
- Reduced operational risks while organizing data to forecast performance trends.
Project Manager, Vice President
State Street Bank And Trust Company
01.2017 - 01.2020
- Lead the roll out of INAV Operations in Fund Accounting. Creating an onshore and offshore team.
- Provided detailed project status updates to stakeholders and executive management.
- Successfully onboarded 17+ Clients.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with cross functional teams to manage performance.
- Successfully managed a global team.
Client Operations, Assistant Vice President
State Street Bank And Trust Company
01.2014 - 01.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices resulting in 99% NAV accuracy and timely deliverable to clients.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Audit Oversight, Assistant Vice President
State Bank And Trust Company
07.2010 - 01.2014
- Managed semi and annual audits for fund accounting.
- Worked closely with external auditors to identify any book keeping issues and rollout preventive measures.
- Managed monthly audits to ensure ledgers are in line.
- Identify process improvements to mitigate risks.
Fund Accountant
State Street Bank And Trust Company
03.2006 - 07.2010
- Performed daily accounting of assigned funds.
- Managed Fund Accounting portfolios (Multi-manager funds, Fund of Funds, Domestic and International Funds, Equity and Foreign funds, Hedge Funds, and ETFs).
- Maintained accurate transaction processing record. Daily sign off of NAVs.
- Evaluated trade impacts and issued reports on progress and variances.
- Resolved accounting variances.
Education
Bachelor of Science - Business Administration And Management
University of Rhode Island
Kingston, RI08.2003
Skills
- Resource Allocation
- Metrics Tracking
- Client Relationship Building
- Staff Development
- Customer Service
- Process Improvement
- Project Management
- Documentation and Reporting
- Forecasting and Budgeting
- Audit Oversight
Timeline
Senior CAO, Vice President
State Street Bank And Trust Company
01.2017 - Current
Project Manager, Vice President
State Street Bank And Trust Company
01.2017 - 01.2020
Client Operations, Assistant Vice President
State Street Bank And Trust Company
01.2014 - 01.2017
Audit Oversight, Assistant Vice President
State Bank And Trust Company
07.2010 - 01.2014
Fund Accountant
State Street Bank And Trust Company
03.2006 - 07.2010
Bachelor of Science - Business Administration And Management
University of Rhode Island
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