Sophie Kreft
Las Vegas
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Toms Urban. Proven ability to enhance guest engagement and satisfaction while managing high-volume dining environments. Strong cash handling expertise complemented by a solid work ethic, fostering teamwork and performance improvement in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Server
Toms Urban
04.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Food Runner/ Server
Famous Dave's Bar-B-Que
12.2019 - 11.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
Sales Manager
Tan Republic
02.2016 - 09.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Reynolds High School
Troutdale, ORSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Sales expertise
- Quality control
- Performance improvement
- Suggestive selling
- Point of sale operation
Timeline
Server
Toms Urban
04.2022 - 07.2022
Food Runner/ Server
Famous Dave's Bar-B-Que
12.2019 - 11.2020
Sales Manager
Tan Republic
02.2016 - 09.2019
Reynolds High School
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