Sophie Kreft
Happy Valley ,OR
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Natural Hair Care Stylist
Hair Haven Salon
10.2023 - Current
- Enhanced client satisfaction by providing personalized styling advice and hair care recommendations.
- Boosted sales through effective upselling of complementary hair products
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Permanent Make up Artist
Self Employed Services
10.2020 - 04.2023
- Enhanced client satisfaction by providing precise and natural-looking permanent makeup applications.
- Increased customer retention through exceptional attention to detail and personalized consultations.
- Collaborated with clients to create customized looks that aligned with their unique preferences and features.
- Contributed to salon growth by consistently achieving positive reviews and referrals from satisfied clients.
- Maintained strict hygiene and safety standards during all procedures, promoting a clean and comfortable environment for clients.
- Educated clients on proper aftercare procedures, reducing potential complications and enhancing long-term results.
- Guided clients in selecting appropriate pigment colors based on skin tone, personal style, and desired outcomes.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Used social media platforms to promote salon and services.
Hostess/ Expo
Famous Dave's Bar-B-Que
12.2019 - 08.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
Sales Manager
Tan Republic
02.2016 - 04.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Education
High School Diploma - General Studies
Reynolds High School
Troutdale, OR06.2014
Skills
- Customer Consultation
- Active Listening
- Schedule Management
- Creative Thinking
- Brand Promotion
- Customer Service
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Relationship Building
- Sales Promotions
- Sales Expertise
- Makeup Application
- Organization
- Client Consultation
- Hair Styling
- Cosmetology
- Relationship Building and Management
- Team Collaboration
- Social Media Savvy
- Customer Education
- Scalp Treatments
- Staff Management
- Hair Extensions
- Strong Leader
- Social Media Promotion
Websites
Timeline
Natural Hair Care Stylist
Hair Haven Salon
10.2023 - Current
Permanent Make up Artist
Self Employed Services
10.2020 - 04.2023
Hostess/ Expo
Famous Dave's Bar-B-Que
12.2019 - 08.2020
Sales Manager
Tan Republic
02.2016 - 04.2019
High School Diploma - General Studies
Reynolds High School
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