Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Hobbies
Timeline
Generic

Sophie Krzywda

Paige,TX

Summary

Leasing Consultant offering excellent skills in customer service, telephone etiquette, issue response, tenant relations, lease negotiation, property marketing, and successful closing on leases. Currently working as a Leasing Agent, with prior experience as a Property Manager for a housing association in Berlin (Germany). Now embarking on a new journey and bringing expertise and dedication to the United States.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works cooperatively with property ownership, vendors and residents.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Leasing Consultant

The Morgan Group, Inc
09.2023 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to approximately 10 requests per day and scheduled appointments for property showings.
  • Conducted between 1 - 6 property showings per day to highlight features, answer questions, and redirect concerns to close contracts.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to approximately 30 messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to approximately 10 Common Area Maintenance (CAM) inquiries per day.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Followed up on tenant renewal notices.
  • Communicated effectively with owners, residents, and on-site associates.

Property Manager

WBM Wohnungsbaugesellschaft Berlin-Mitte MbH
08.2019 - 06.2023
  • Managed successfully 1,200 units and parking spaces.
  • Kept accurate records of all resident and tenant correspondence.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Processed security deposit refunds.
  • Conducted monthly recalibrations of rental calculations.
  • Completed final move-out walk-throughs every month with tenants to identify required repairs.
  • Conducted property showings to highlight features to potential tenants, answered questions regarding community, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted regular inspections of both interior and exterior of properties for damage, including inspecting common areas for cleanliness and promptly notifying maintenance of any overflowing trash.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Engaged actively in tenant meetings and events.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Waitress / Bartender

Café Lutetia And Cocktails Do Brasil
02.2018 - 12.2022
  • Greeted new customers, presented menus, discussed specials, and took drink orders.
  • Served over 50 customers per day in beverage truck for special events, nights, and weekends, e.g. street festivals and company parties
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept beverage truck presentable and well-stocked to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed orders and sent to kitchen employees for preparation.
  • Followed health and safety regulations relevant to hospitality industry.
  • Used cash registers to cash out customers.
  • Carried out complete opening, closing and shift change

Au Pair

AuPairCare Live-In Childcare
01.2017 - 01.2018
  • Lived with host family and took care of two children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Planned and guided age-appropriate tasks like reading and crafts.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Monitored children's play activities to verify safety.

Receptionist Assistant

Spek & Kämpf Rechtsanwälte (Law Firm)
09.2016 - 12.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls and E-Mails accordingly.
  • Resolved customer problems and complaints.
  • Kept reception area and conference rooms clean and neat to give visitors positive first impression.
  • Prepared, collected and distributed outgoing and incoming mail and packages.

Education

High School Diploma -

Kant-Gymnasium
Berlin, Germany
07.2016

Skills

  • Property Management
  • Common Area Maintenance
  • Microsoft Office (Outlook, Excel, PowerPoint)
  • RealPage Property Management Software
  • Entrata Property Management Software
  • Tenant Issue Resolution
  • Effective Planning
  • Call Answering and Routing
  • Customer Inquiries
  • Customer Loyalty and Satisfaction
  • Lease Agreements
  • Application management
  • Background Check Process
  • Property tours and inspections

Accomplishments

  • Supervised and mentored new trainees with in-depth knowledge of property management processes and equipping them with essential skills to excel in their roles as Assistant Property Managers.
  • Managed over 1,200 units and accompanying parking spaces in the Berlin city center.
  • Held a leadership role as a representative for the students undergoing property management studies at WBM.
  • Achieved recognition as a member of the "Top Shop Club," winning an award for outstanding performance in leasing and customer satisfaction while working for Morgan Group.

Languages

German
Native or Bilingual
English
Full Professional
French
Limited Working

Certification

  • Certified Assistant Property Manager in Germany according to the standards of the "Industrie- und Handelskammer" (english meaning: the chamber of industry and commerce), [08/2019 - 06/2022]

Hobbies

As an enthusiastic traveler, I delight in discovering new destinations, while also maintaining a regular exercise routine. Furthermore, I am a devoted dog lover.

Timeline

Leasing Consultant

The Morgan Group, Inc
09.2023 - Current

Property Manager

WBM Wohnungsbaugesellschaft Berlin-Mitte MbH
08.2019 - 06.2023

Waitress / Bartender

Café Lutetia And Cocktails Do Brasil
02.2018 - 12.2022

Au Pair

AuPairCare Live-In Childcare
01.2017 - 01.2018

Receptionist Assistant

Spek & Kämpf Rechtsanwälte (Law Firm)
09.2016 - 12.2016

High School Diploma -

Kant-Gymnasium

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Sophie Krzywda