Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sophie Laba

Dallas,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Moxie Pest Control
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Bank Supervisor

First Convenience Bank
05.2023 - 04.2024
  • Accountable for the personal achievement of monthly new account production as assigned by upper management
  • Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
  • Receive cash and checks for deposit, verify amounts, and look for check endorsements
  • Examine cash carefully to guard against acceptance of counterfeit checks and identification
  • Enter transactions into computer and issue customer receipts
  • Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit
  • Process western union wires and cash advances
  • Cross-sell bank services and products
  • Provide bank services to a diverse customer base
  • Perform other tasks requested by supervisors as they relate to the bank and its functions
  • Conducted regular audits to maintain the security of financial records, systems, and processes.
  • Trained employees to standards by conducting coaching sessions and evaluating comprehension.
  • Supported the development of junior staff members by providing ongoing feedback, guidance, and mentorship.
  • Increased sales of financial products by conducting regular staff coaching sessions on cross-selling techniques.
  • Fostered a positive work environment through team-building activities and open communication channels.
  • Oversaw and maintained smooth communication between office and client.
  • Implemented fraud prevention measures to protect customers'' accounts and safeguard the bank''s assets.

Personal Assistant

Cher studio
01.2022 - 06.2023
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Displayed absolute discretion at handling confidential information
  • Encouraged clients to take part in activities tailored to individual needs
  • Developed and implemented activities to improve clients' quality of life
  • Participated in team meetings and staff training sessions
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, Click Up and Asana
  • Attended meetings, Took notes and tracked action items
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
  • Updated spreadsheets and created presentations to support executives and boost team productivity
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.

Sales Associate

Dillard's
06.2021 - 12.2022
  • Engaged with customers to build rapport and loyalty
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Solved customer challenges by offering relevant products and services
  • Recommended accessories and complementary purchases to boost revenue
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules
  • Enhanced product presentation and promotional material displays, working alongside retail representatives
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Catering Server

ML Catering
02.2019 - 02.2021
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.

Education

Associate's degree - Medical Assistance

The College of Health Care Professions-Dallas
Dallas, TX

High School Diploma -

Keys High School
Euless, TX
05.2019

Skills

  • Point of sale operation
  • Excellent people skills
  • Problem-solving skills
  • Cash Handling
  • Stocking and replenishing
  • Cash register operation
  • Relationship building
  • Sales training
  • Merchandising understanding
  • Exceptional customer service
  • Typing
  • Event planning
  • Organizational skills
  • Personal assistant experience
  • Project coordination
  • Banking
  • Negotiation
  • Presentation Skills
  • Cash register
  • Sales
  • Customer service
  • Merchandising
  • Pricing
  • Catering
  • Packaging
  • Training & development
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Client Relations

Languages

French
Full Professional

Timeline

Customer Service Representative

Moxie Pest Control
03.2024 - Current

Bank Supervisor

First Convenience Bank
05.2023 - 04.2024

Personal Assistant

Cher studio
01.2022 - 06.2023

Sales Associate

Dillard's
06.2021 - 12.2022

Catering Server

ML Catering
02.2019 - 02.2021

Associate's degree - Medical Assistance

The College of Health Care Professions-Dallas

High School Diploma -

Keys High School

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Sophie Laba