Sophie Lavender
Orlando
Summary
Energetic and guest-focused hospitality professional with hands-on experience in high-volume dining and world-class theme park environments. Committed to delivering exceptional service and creating magical guest moments. A recent graduate in Social & Behavioral Health with strong emotional intelligence, communication skills, and a heart for hospitality. Passionate about contributing to the Disney dining experience in a front-of-house restaurant server role.
Overview
5
5
years of professional experience
Work History
Lifeguard, Yacht & Beach Club Resorts
Walt Disney World Resort
06.2024 - Current
- Supervised a large aquatic resort area, including a 2-acre water park and lazy river, ensuring the safety and enjoyment of thousands of guests daily.
- Responded swiftly and effectively to emergencies, demonstrating strong decision-making, CPR knowledge, and calm under pressure.
- Participated in daily readiness drills and safety briefings, consistently meeting Disney's rigorous safety and service standards.
- Provided clear communication and friendly guest interactions, often serving as a first point of contact and setting the tone for a positive experience.
- Recognized by leadership for attentiveness, proactive problem-solving, and going above and beyond to create magical, worry-free moments for families.
Merchandiser, Galaxy's Edge
Hollywood Studios
02.2022 - 04.2024
- Created immersive, story-driven guest experiences through themed retail interactions in a high-traffic environment.
- Managed visual displays and inventory to support daily sales and maintain on-brand presentation.
- Earned a Disney Applause Award after receiving 100+ guest compliments in 3 months for exceptional service.
- Trained new Cast Members and upheld Disney’s service standards through leadership and teamwork.
Server
TGIF Restaurant
09.2020 - 10.2021
- Provided table service in a fast-paced, casual dining setting.
- Greeted, seated, and guided guests through menu options with upselling techniques.
- Resolved guest concerns quickly and professionally to ensure satisfaction.
- Maintained cleanliness and organization by health standards.
Education
Bachelor of Science - Social & Behavioral Health and Sociology
University of West Georgia
05-2024
Master's - Hospitality Management
University of Central Florida – Rosen College of Hospitality Management
05-2027
Skills
- Disney Traditions & Guest Experience Culture
- Table Service & Multitasking in Fast-Paced Environments
- Conflict Resolution & Emotional Intelligence
- Culturally Sensitive Guest Interactions
- CPR-Certified Food Safety Awareness
- Microsoft Office CRM Database Handling
- Clear Verbal Communication Team Collaboration
- Strong communicator
Timeline
Lifeguard, Yacht & Beach Club Resorts
Walt Disney World Resort
06.2024 - Current
Merchandiser, Galaxy's Edge
Hollywood Studios
02.2022 - 04.2024
Server
TGIF Restaurant
09.2020 - 10.2021
Bachelor of Science - Social & Behavioral Health and Sociology
University of West Georgia
Master's - Hospitality Management
University of Central Florida – Rosen College of Hospitality Management
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