Sophie Lucas
Cadiz,Ohio
Summary
Takes pride in compassionate interpersonal skills as well as strong work ethic. Driven not only by the satisfaction of a job well done, but also a continued ambition to improve abilities. Fast learning and adaptive, approaches any task with enthusiasm and a desire to perform to the best of current abilities at all times.
Thrives by assisting others and prides self on facilitating the success of others as well.
Overview
2
2
years of professional experience
Work History
Manager
The Cadiz Motel
10 2021 - Current
- Maintain professionalism during emergencies and high stress scenarios.
- Digital & physical inventory management.
- Working on call as needed.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Improved marketing to attract new customers and promote business.
- Operated and trained staff on facility specific applications
Fragrance Specialist
Boscov's Department Store
06 2018 - 02 2020
- Excelled in competitive sales, winning awards for top sales in district.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Enhanced customer experience by providing personalized fragrance recommendations based on individual preferences and lifestyles.
- Boosted sales by conducting product demonstrations and effectively communicating product features and benefits to potential customers.
- Ensured compliance with company policies regarding product handling, safety procedures, and visual merchandising standards throughout fragrance department.
- Collaborated with team members to achieve monthly sales goals and exceed customer satisfaction targets.
Inventory Management Specialist/Cashier
Walmart
06 2013 - 01 2015
- Met and exceeded productivity goals.
- Maintained clean and well-organized workspace.
- Collaborated with team members to accomplish tasks by assigned deadlines.
- Avoided quick change scams and other potential revenue losses by maintaining vigilance on job.
- Provided exceptional customer service.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Conflict Resolution Representative
MRDA
01.2022 - 01.2023
- Volunteer position in non-profit organization
- Facilitate resolution between conflicting parties
- Received and followed up on grievances
- Maintained strict confidentiality
- Compared actions against by laws to determine compliance or lack thereof
- Acted as arbitrator
- Wrote reports of findings to governing organization
- Provided support and safe space to affected peers
Education
High School Diploma -
Our Lady of Grace Catholic School
Ohio05.2013
Skills
- Performance Management
- Operations Management
- Microsoft Office
- Technical Support
- Staff Development
- Schedule Preparation
- Sales Techniques
- Verbal and Written Communication
- Compassionate Interpersonal Skills
- Documentation and Reporting
- Organizational Skills
- Problem-Solving
- Multitasking
- Teamwork and Collaboration
- Reliability
- Adaptability
Timeline
Conflict Resolution Representative
MRDA
01.2022 - 01.2023
Manager
The Cadiz Motel
10 2021 - Current
Fragrance Specialist
Boscov's Department Store
06 2018 - 02 2020
Inventory Management Specialist/Cashier
Walmart
06 2013 - 01 2015
High School Diploma -
Our Lady of Grace Catholic School
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