Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Mager

Stevens Point,WI

Summary

Top-notch Bartender/manager, delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.

Overview

6
6
years of professional experience

Work History

Bartender Shift Manager

Two-20 Taphouse
05.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

House Cleaner Assistant

Dejens Deluxe Rentals
01.2022 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.

Shift Leader Manager

Wautoma Culver’s
10.2020 - 03.2022
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Cafeteria Worker

Nordic Mountain Ski Area
11.2017 - 04.2020
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Provided exemplary service to students, staff, and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.

Janitorial Staff Member

Wautoma Fitness
09.2019 - 03.2020
  • Kept building spaces premises clean inside and outside.
  • Checked in and stocked inventory throughout facility.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Moved furniture for cleaning and set up for special events.
  • Collected, sorted and transported recyclable materials.

Education

High School Diploma -

University of Wisconsin-Stevens Point
Stevens Point, WI
05.2026

Skills

  • Excellent Judgment
  • Staff Management
  • Performance Improvement
  • Team Training
  • Energetic and Outgoing

Timeline

Bartender Shift Manager

Two-20 Taphouse
05.2022 - Current

House Cleaner Assistant

Dejens Deluxe Rentals
01.2022 - Current

Shift Leader Manager

Wautoma Culver’s
10.2020 - 03.2022

Janitorial Staff Member

Wautoma Fitness
09.2019 - 03.2020

Cafeteria Worker

Nordic Mountain Ski Area
11.2017 - 04.2020

High School Diploma -

University of Wisconsin-Stevens Point

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Sophie Mager