Sophie Mangrum
Brooklyn,NY
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Deverell Smith
11.2021 - 05.2022
- Progress the reservations through completion
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assist the teams on various administrative tasks.
- Managed approximately 35 incoming calls and emails per day from customers.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Senior Sales Negotiatior
CBRE Residential- London
12.2016 - 08.2021
- Organize & conduct viewings to demonstrate the development and finishes
- Qualify potential purchasers
- Present and negotiate prospect's offers to the developer(s)
- Progress the reservations through exchange and completion
- Update and maintain registered leads and purchasers information on CRM platform
- Attend weekly Sales meetings
- Demonstrated an excellent knowledge of the developer and key selling point to the area.
- Managed approximately 30 incoming calls, emails per day from customers.
Site Sales Negotiator
Barratt London
10.2012 - 12.2016
- Organize & conduct viewings to demonstrate the development and finishes
- Qualify potential purchasers
- Present and negotiate prospect's offers to the developer(s)
- Progress the reservations through exchange and completion
- Update and maintain registered leads and purchasers information on CRM platform
- Attend weekly Sales progressions meetings at head office
- Demonstrate an excellent knowledge of the development and area
- Occasionally attend home demonstrations appointments and organize completions.
- Boosted sales revenue by developing and implementing strategic sales plans and negotiating favorable contracts.
- Exceeded sales targets consistently by actively prospecting for new clients and upselling to existing customers.
Sales & Letting Negotiator - Real Estate Agent
Essential New York RE
03.2004 - 10.2009
- Selling and renting properties in Manhattan upscale Central Park area
- Assist renters, sellers and purchasers with their properties
- Implement listing's database and company's website for property advertising
- Conduct 'open houses' for promotions of properties for sale
- Organize viewings with clients
- Convert sales and close transactions.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
Luxury On Site Rental Consultant
Archstone Smith
06.2001 - 03.2004
- Responsible for renting vacant apartments in a 250 luxury Manhattan high rise building
- Organize appointments to conduct viewings of show apartments, gym and lounge facilities
- Prepare rental leases for client's reviews and signature(s)
- Inspect vacant apartments to organize repairs .
- Managed approximately 30 incoming calls and emails per day from customers.
Education
New York State Real Estate Sales license -
01.2001
BA International business -
University of Southern California
01.1998
California State Real Estate Sales license -
01.1998
Skills
- Salesforce CRM
- Presentation Design
- Clerical Support
- Office Administration
- Sales Negotiations
- Attention to Detail
- Troubleshooting
- Project Planning
- Cold and warm calling
Professional References
- James Bearryman, Director, CBRE Canary Wharf, London, +44(0)20 7519 5917
- Shaun Macnamara, Senior Director, CBRE Head office, London, +44(0)20 7420 3087
- Maggie Bryant, Sales Director, Barratt London, +44(0)20 8522 5500
- Adrian Leeds, CEO, Adrian Leeds group, Paris, +33(0)1 40 27 97 59
Recent Training
- The single sales Principal - June 2013
- First aid training at St John's Ambulance - August 2013
Hobbies and Interests
- Strong interest in property investments
- Listening to music
- Yoga
- Home design & decoration
- Natural health
Languages
French
Native or Bilingual
Timeline
Administrative Assistant
Deverell Smith
11.2021 - 05.2022
Senior Sales Negotiatior
CBRE Residential- London
12.2016 - 08.2021
Site Sales Negotiator
Barratt London
10.2012 - 12.2016
Sales & Letting Negotiator - Real Estate Agent
Essential New York RE
03.2004 - 10.2009
Luxury On Site Rental Consultant
Archstone Smith
06.2001 - 03.2004
New York State Real Estate Sales license -
BA International business -
University of Southern California