Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Sophie Matthews

Parker,CO

Summary

Proven track record in enhancing customer experiences at Dicks Sporting Goods, showcasing exceptional ability in customer needs assessment and relationship building. Leveraged professional appearance and friendly demeanor to exceed expectations, contributing to positive outcomes and efficient problem-solving. Skilled in identifying trends, ensuring top-notch service and satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Apparel Associate

Dicks Sporting Goods
09.2023 - Current
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Exceeded customer expectations through efficient problem-solving skills and prompt attention to their concerns.
  • Made sure to be friendly and have a positive attitude in order for costumers to have the best experience while visiting our store

Hostess

Black Eyed Pea
03.2022 - 12.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.

Education

Chaparral High School
Parker, CO
05.2025

Skills

  • Ability to Identify Trends
  • Customer Needs Assessment
  • Professional Appearance
  • Friendly and Helpful

Accomplishments

I have been a DECA Officer for the past two years of my high school career receiving many awards along the way. With this, I have been able to make nationals the past three years with a scholarship to multiple leadership academy's. This was also my first year Lettering in DECA with an emphasis exceptional community service hours.


Affiliations

  • DECA
  • FBLA
  • Flag Football
  • Track & Field
  • Link Crew

Certification

Red Cross Certified for CPR

Languages

French
Limited Working

Timeline

Apparel Associate

Dicks Sporting Goods
09.2023 - Current

Hostess

Black Eyed Pea
03.2022 - 12.2023

Chaparral High School

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Sophie Matthews