Summary
Overview
Work History
Skills
Extracurricular Activities
Affiliations
Accomplishments
Timeline
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SOPHIE MCGALE

SOPHIE MCGALE

New York,NY

Summary

Dynamic hospitality professional with a proven track record, excelling in training and development while enhancing customer retention. Expert in reservation management and implemented innovative service protocols that elevated guest experiences, earning accolades from top publications. Committed to process improvement and attention to detail in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

Principe
SoHo, NY
10.2024 - 01.2025
  • Cultivated fine dining atmosphere in Italian restaurant emphasizing raw bar offerings.
  • Worked closely with our Director of Operations on back-end finances, tracking P&Ls, managing overtime, and cost analysis on a weekly basis.
  • Developed a tool belt of small-effort, big-impact gestures that fostered relationships with our diners.

General Manager

Lost Letter
Richmond, VA
01.2024 - 09.2024
  • Partnered with owners to design service steps, training protocols, and company culture.
  • Implemented non-verbal communication systems among staff for seamless guest attention.
  • Managed a high-performance front-of-house team of 22 employees.
  • Updated and maintained Shared Drive for accurate specifications on dishes, cocktails, schedules, and tip pool breakdowns.
  • Collaborated with head Sommelier to create ticketed wine classes, enhancing guest relationships and staff training opportunities.
  • Received accolades from Virginia Living Magazine, Richmond Times Dispatch, and Richmond Magazine.

Maitre D’

Longoven
Richmond, VA
08.2022 - 12.2023
  • Received accolades in Bon Appetit, Richmond Times Dispatch, and Richmond Magazine.
  • Curated and maintained a comprehensive guest reservation database, tracking preferences and history.
  • Developed event contracts and menu option decks to for both corporate events and micro-weddings.
  • Led service team in initiatives to evaluate and enhance guest experience consistently.
  • Communicated dining room flow effectively to Front of House and Back of House teams during service.
  • Optimized guest interactions through personalized service strategies based on detailed reservation notes.

Bartender and Private Event Host

Can Can Brasserie
Richmond, VA
02.2016 - 08.2022
  • Developed seasonal cocktails that became customer favorites by staying up-to-date with cocktail trends and highlighting classic cocktail specs.
  • Built out recipe books for bar prep shifts, going over labeling, storage, and pars for a high volume classic cocktail bar.
  • While operating PDRs, coordinated with event staff and Chef to manage guest expectations and ensure smooth operations and high-quality event experiences.
  • Customized service styles for guests, who were a mix of neighborhood regulars and special occasion diners.
  • Implemented conflict resolution strategies based on official Safe Bars Training.

Skills

  • Reservation management
  • Conflict resolution
  • Training and development
  • Customer retention
  • Process improvement
  • Attention to detail

Extracurricular Activities

Secretary on the Board of Directors, The United States Bartender’s Guild, Richmond Chapter

The USBG is a non-profit society of bartenders and hospitality professionals connecting with each other and with the communities that welcome our establishments, through the core values of Service, Integrity, Sharing Knowledge, Tradition, and Camaraderie in order to advance the profession of bartending.

Affiliations

  • Cycling
  • Jewelry maker
  • Poetry enthusiast

Accomplishments

  • Community Outreach award from The United States Bartenders Guild for community organizing around Richmond Free Fridges, Powatan River Clean Up, and Handle Bars bike group.

Timeline

Assistant General Manager

Principe
10.2024 - 01.2025

General Manager

Lost Letter
01.2024 - 09.2024

Maitre D’

Longoven
08.2022 - 12.2023

Bartender and Private Event Host

Can Can Brasserie
02.2016 - 08.2022

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SOPHIE MCGALE