Sophie Nichols
Fort Myers,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Vice President of Membership
Tri Delta
Fort Myers, Fl
08.2026 - Current
- Led Tri Delta membership strategy across recruitment, retention, and chapter growth.
- Implemented processes for recruiting new members while ensuring compliance with applicable regulations.
- Supported recruitment planning, interview preparation, and selection decisions.
- Advised chapter leaders on membership standards, education, and alignment with Tri Delta values.
- Trained chapter officers on membership procedures and communication expectations.
- Coordinated membership policies with volunteers and officers to align operational practices with national organization standards.
- Facilitated conflict resolution between members, chapters, and Tri Delta leadership.
- Monitored membership trends to inform updates in program guidance for improved chapter operations.
- Monitored industry developments related to membership programs in order to stay ahead of competition.
- Planned and executed member events, enhancing engagement through effective logistics management.
- Participated in strategic planning sessions related to the development of new initiatives designed to increase member involvement.
Manager
Tony Sacco's Coal Oven Pizza, Coord Nc
Fort Myers, Fl
01.2024 - Current
- Managed daily restaurant operations at Coal Oven Pizza in Coord Nc.
- Supervised kitchen and dining staff during busy service periods.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new team members on service standards and restaurant procedures.
- Monitored staff performance and addressed issues.
- Handled guest concerns with professional, courteous problem solving.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated order flow between kitchen, bar, and front-of-house teams.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced cleanliness, safety, and food handling standards across shifts.
- Monitored inventory levels and requested restaurant supplies as needed.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Gymnastics Coach
Southern Starz
Cape Canaveral, Florida
05.2023 - 08.2026
- Coached Southern Starz gymnasts on floor, beam, bars, and vault techniques .
- Demonstrated skills, drills, and spot techniques during daily training.
- Corrected tumbling, jumps, handstands, and landing positions in practice.
- Planned practice sessions for Southern Starz athletes and team groups during summer camp.
- Enforced gym rules, equipment care, and safe training habits.
Director of Lifetime Membership
Tri Delta
Fort Myers, Fl
08.2025 - 05.2026
- Directed Tri Delta chapter programming and member engagement initiatives.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Coordinated volunteer leadership and alumnae relationships across Tri Delta networks.
- Managed Tri Delta communications for events, updates, and chapter priorities.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Coordinated vendors, caterers, and entertainment for event schedules
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Managed guest lists, invitations, and registration materials
- Developed event timelines and run-of-show documents
- Secured permits, contracts, and venue arrangements
- Communicated event details with clients and internal teams
- Supervised setup, breakdown, and day-of event operations
- Reviewed event plans and adjusted logistics for venue changes
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Monitored guest satisfaction levels throughout the duration of an event.
- Handled customer service inquiries related to specific events or venues.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Developed relationships with vendors in order to secure discounts or special offers when possible.
- Initiated post-event evaluations to assess success levels of events.
Ice Cream Server
Ben And Jerrys Ice Creams
Boca Raton, Florida
08.2023 - 12.2023
- Greeted customers and explained flavor options, cones, and toppings clearly.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Served scoops, sundaes, and shakes using Ben and Jerry's flavor standards.
- Prepared custom orders and special dessert requests for guests.
- Processed cash and card orders through point-of-sale register.
- Operated cash register to collect payments from customers.
- Maintained clean counters, freezer cases, and dining areas throughout shifts.
- Followed food safety rules for storage, handling, and serving ice cream.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
Education
Bachelor of Science - Forensic Science
Florida Gulf Coast University
Fort Myers, FL 01.2024 - 09.2026
Fort Myers Senior High School
Fort Myers, FlSkills
- Recruitment planning
- Retention strategies
- Member engagement strategies
- Membership growth
- Membership outreach
- Sponsorship development
- Program management
- Budget oversight
- Policy compliance
- Communications planning
- Team leadership
- Decision making
- Relationship building
- Effective communication
- Problem solving
- Reliability
- Attention to detail
- Attention to detail
Timeline
Vice President of Membership
Tri Delta
08.2026 - Current
Director of Lifetime Membership
Tri Delta
08.2025 - 05.2026
Manager
Tony Sacco's Coal Oven Pizza, Coord Nc
01.2024 - Current
Bachelor of Science - Forensic Science
Florida Gulf Coast University
01.2024 - 09.2026
Ice Cream Server
Ben And Jerrys Ice Creams
08.2023 - 12.2023
Gymnastics Coach
Southern Starz
05.2023 - 08.2026
Fort Myers Senior High School