Sophie Ouch
Signal Hill,CA
Summary
Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders. Strategic [Import and Export] with substantial background in logistics and supply chain management. Adept at coordinating and managing import and export of goods with keen eye for timely delivery and compliance with customs regulations. Strong problem-solving and communication skills. Collaborative coordinator eager to leverage knowledge in freight forwarding and logistics. Skilled in tracking shipments, managing customs documentation and working effectively with cross-functional teams. Strong negotiation skills with good understanding of international trade regulations.
Overview
26
26
years of professional experience
Work History
Import and Export Coordinator
British American Shipping LLC
09.2017 - 07.2023
- Prepared and submitted reports on import and export activity to management.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Examined cargo and freight shipments to check goods' condition.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Originated and implemented operational processes and procedures, amplifying productivity.
Ocean Import Coordinator
Agility Logistics
05.2015 - 09.2017
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- File ISF (10+2)
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Supported import metrics around import functions and drove continuous performance improvements.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
- Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for [Product or Service].
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs Brokers
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations
- Created and transmitted accurate documentation to governmental agencies for import activities
Export and Domestic Documentation Coordinator
Transitainer LLC
03.2013 - 05.2015
- All aspects of customer services, arrange trucking, shipment coordination with oversea partners.
- Issuing documents, Ocean Bill of Lading, handling straight shipments, and consolidations.
- Files Export declaration through the A.E.S System.
- Legalization of Export documents.
- Assisted compliance officer to gather necessary documentation for new account applications.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
- Transmitted documents, organized revisions and tracked changes.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
Air and Ocean Import Coordinator
A. Hartrodt (U.S.A.) Inc.
03.2002 - 03.2013
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for [Product or Service].
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Reviewed and signed documents on behalf of clients in line with power of attorney
Supervisor of Operations
ABLE Freight Services
01.2001 - 03.2002
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Air and Ocean Export Coordinator
Delmar Logistics Inc
12.1997 - 01.2001
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Processed customs declarations and maintained records of customs documents.
- Prepared and submitted reports on import and export activity to management.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Arranged delivery or storage of goods at destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Calculated weight, volume or cost of goods to be moved.
- Facilitated required documentation to manage customs clearance.
Education
No Degree - Nursing Administration
Long Beach City College
Long Beach, CA01.1998
High School Diploma -
Polytechnic High School
Long Beach, CA06.1997
Skills
- International Shipments
- Cargos Systems (CargoWise, AS400, Cargo win, Bosanova, IES )
- Transportation Arrangements & Contingency Operations
- Tracking Systems
- Import and Export Operations
- Tariff Coding System
- Shipping Documents Preparation
- Customer Needs Assessments
- Operational Efficiency
- Computerized Maintenance Management Systems
- Efficient Routing
Timeline
Import and Export Coordinator
British American Shipping LLC
09.2017 - 07.2023
Ocean Import Coordinator
Agility Logistics
05.2015 - 09.2017
Export and Domestic Documentation Coordinator
Transitainer LLC
03.2013 - 05.2015
Air and Ocean Import Coordinator
A. Hartrodt (U.S.A.) Inc.
03.2002 - 03.2013
Supervisor of Operations
ABLE Freight Services
01.2001 - 03.2002
Air and Ocean Export Coordinator
Delmar Logistics Inc
12.1997 - 01.2001
No Degree - Nursing Administration
Long Beach City College
High School Diploma -
Polytechnic High School
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