Sophie Padgitt
Cincinnati
Summary
Results-driven marketing professional with strong project management and client relations experience, specializing in operations, vendor management, and customer service. Proven ability to lead marketing campaigns, coordinate complex project execution, and drive brand visibility. I am currently working for Divisions Maintenance Group as a Lead Operations Coordinator, poised to deliver impactful marketing strategies and sales in the new home construction industry.
Overview
4
4
years of professional experience
Work History
Lead Operations Coordinator
Division Maintenance Group
Cincinnati
04.2025 - Current
- Provide day-to-day operational and sales support for national accounts while mentoring and guiding a team of account executives and account executives in training.
- I ensure timely and efficient service delivery, drive process improvements, and support account growth and retention through strategic coordination and communication.
- Direct mentor and coach for Account Executives and Account executives in training to help improve and perfect performance and service delivery.
- Manage and track work orders from initiation to completion, ensuring accuracy, timeliness, and customer satisfaction.
- Collaborate with providers and internal teams to secure quotes, develop proposals, and support RFP responses and contract administration.
- Act as a subject matter expert on operational processes, driving excellence and contributing to the improvement and scalability of processes.
Operations Coordinator
Division Maintenance Group
Cincinnati
10.2023 - 04.2025
- Delivered day-to-day operations support to assigned accounts, ensuring exceptional customer service.
- Managed work order life cycle, coordinating between customers and service providers 24/7.
- Processed, expedited, and tracked customer work orders in client systems and back-office platforms.
- Supported RFP development and insights in CRM, enhancing proposal and quote accuracy.
- Exercised independent decision-making with clients and vendors, optimizing technician assignments.
- Created work orders, invoices, and case management within DMG system to streamline operations.
- Developed reports and executed KPIs to monitor performance and improve service delivery.
Barista and Certified Trainer
Starbucks
Cincinnati
11.2021 - 10.2023
- Delivered exceptional customer service while crafting high-quality beverages and preparing food items.
- Led onboarding and training of new partners to ensure understanding of company standards.
- Provided personalized customer service by anticipating needs and recommending products.
- Mentored new partners through tailored instruction aligned with Starbucks standards.
- Maintained a clean, organized, welcoming environment during high-volume periods.
- Prepared and served handcrafted beverages and food items with speed and accuracy.
Business Development Intern
Group Management Services
Cincinnati
05.2022 - 08.2022
- Supported business development by initiating outreach and cultivating relationships with prospects.
- Generated leads through 375+ outbound cold calls weekly, securing meetings for sales representatives.
- Aided revenue growth by engaging clients and facilitating strategic communications.
- Developed and nurtured business relationships, consistently exceeding weekly targets.
- Identified sales opportunities through thorough research and active listening techniques.
- Collaborated with sales teams to ensure seamless transition from initial contact to formal sales processes.
Advertisement Specialist & Property Manager Intern
Legacy Management & Development LLC
Cincinnati
11.2021 - 04.2022
- Supported property management and marketing for multiple residential properties.
- Created engaging advertisements to enhance visibility and attract potential residents.
- Designed and managed media campaigns for apartment openings across seven Cincinnati properties.
- Responded swiftly to resident maintenance requests, ensuring prompt issue resolution.
- Analyzed Facebook engagement metrics to pinpoint high-performing content and refine strategies.
- Collaborated with property management team to streamline operations and improve resident communication.
Education
BBA - Marketing Major
University of Cincinnati
Cincinnati03-2023
Management Minor
University of Cincinnati
Cincinnati, OH03-2023
Skills
- Salesforce, FM Dashboard, and ServiceChannel expertise
- Canva for design projects
- Qualtrics XM
- Microsoft Office
- Strong communication and leadership
- Proficient problem solver
- Adaptability in changing environments
- Efficient time management practices
- Client relationship development and maintenance
Project Highlights
- Structural Repair (XPO Logistics), Division Maintenance Group, 10/01/24, 12/31/24, Cincinnati, Ohio, Managed schedules, purchases, and progress tracking to maintain a given timeline and meet quality standards., Negotiated quotes and secured a $100K customer approval, achieving a 30% profit margin., Provided daily progress updates to XPO by obtaining photos and summaries of work performed from provider by EOD., Oversaw invoicing and documentation, ensuring all financial and quality deliverables meet client expectations.
- Irrigation Startup (O’Reillys Auto Parts), Division Maintenance Group, 04/01/24, 05/31/24, Cincinnati, Ohio, Executed $50K multi-state irrigation project for 50 O’Reilly Auto Parts locations, managing local vendors across three states., Developed customized proposals negotiating with providers addressing unique site needs, achieving a 30% profit margin., Provided and monitored tracking systems in Excel to monitor timelines, costs, and vendor deliverables., Ensured customer satisfaction with regular, specific, and detailed communication while ensuring timely issue resolutions.
References
References available upon request.
Accomplishments
Women In Business
University of Cincinnati Lindner College of Business
Varsity Sales Team Competitor
University of Toledo Invitational Sales Competition
Great Northwoods Sales Warm Up Competition
Hobbies and Interests
- Fashion and personal style
- Wellness and beauty trends
- Animal lover
- Pet bunny owner
- Reality TV fan
- Beach vacation enthusiast
Timeline
Lead Operations Coordinator
Division Maintenance Group
04.2025 - Current
Operations Coordinator
Division Maintenance Group
10.2023 - 04.2025
Business Development Intern
Group Management Services
05.2022 - 08.2022
Barista and Certified Trainer
Starbucks
11.2021 - 10.2023
Advertisement Specialist & Property Manager Intern
Legacy Management & Development LLC
11.2021 - 04.2022
BBA - Marketing Major
University of Cincinnati
Management Minor
University of Cincinnati
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