Sophie Pawelek
North Smithfield
Overview
7
7
years of professional experience
Work History
SCS Team Manager
Amica Mutual Insurance Company, Linc
Lincoln
06.2025 - Current
- Lead and coach a team of customer service representatives in a fast‑paced, compliance‑driven environment, providing guidance on performance and complex situations
- Manage full‑cycle interviewing, hiring, and onboarding, supporting new hires through early development and mentorship
- Serve as a key escalation and support resource, balancing customer needs, employee guidance, and business priorities
Marketing & Sales Intern
Comcast Corporation
Manchester
05.2024 - 08.2024
- Provided creative oversight and project management support to four regional marketing teams across 14 hyperlocal initiatives, collaborating with key stakeholders on major partnerships including NASCAR
- Analyzed and presented engagement metrics to HQ senior leadership and delivered a strategic, data‑driven pitch to the SVP and Division President on expanding Xfinity Mobile’s appeal to Gen Z
- Reimagined a core internal brand guidance document to better support cross‑functional stakeholders
Farley Hall President
Hall President's Council
Notre Dame
04.2023 - 05.2024
- Managed all dorm activities and oversaw various commissions within the dorm while conducting weekly presentations, newsletters, and meetings
- Created and executed weekly community events for the women in the dorm
Marketing & Event Planning Intern
Causewave Community Partners
Rochester
05.2023 - 08.2023
- Supported planning of the organization’s largest donor appreciation event while engaging with clients to develop community outreach ideas
- Communicated donor updates and managed organizational and client social media presence, including budget coordination
Intern
Ameriprise Financial
Rochester
06.2022 - 08.2022
- Learned about essential client relationships and spoke about current standings of the
stock market while networking with outside companies at meetings with associates
Employee
Pawelek and Snider-Pawelek DDS PLLC
Rochester
07.2019 - 07.2021
- Filed and organized charts, and answered phones in the office to provide exceptional
customer service - Assisted in the laboratory preparing and sterilizing instruments
Education
Bachelor of Business - Marketing
University of Notre Dame
Notre Dame, IN05-2025
High School Diploma -
Our Lady of Mercy School for Young Women
Rochester, NY05-2021
Extracurriculars
- Student Union Board: Elected representative, planned campus-wide events for the student body
- Student International Business Council: Member, Marketing project to enhance business and work through problem-solving
- Undergraduate Women in Business: Member, Promotes the growth of women in the field of business
- Farley Hall Council: Elected representative, Facilitates dorm activities and fosters a strong community
- Notre Dame Club of Rochester: Participant and mentor, Participates in local club activities, including mentoring new First Year students
- Notre Dame Club Golf: Team member and advocate, Advocates for the growth of the sport in future generations
Awards & Licenses
Fredrick Douglas Youth Leadership Award, 2021
Amica Mutual Insurance Integrity Coaching Book Award, 2025
Insurance Producer (Property & Casualty) License, Active
Timeline
SCS Team Manager
Amica Mutual Insurance Company, Linc
06.2025 - Current
Marketing & Sales Intern
Comcast Corporation
05.2024 - 08.2024
Marketing & Event Planning Intern
Causewave Community Partners
05.2023 - 08.2023
Farley Hall President
Hall President's Council
04.2023 - 05.2024
Intern
Ameriprise Financial
06.2022 - 08.2022
Employee
Pawelek and Snider-Pawelek DDS PLLC
07.2019 - 07.2021
Bachelor of Business - Marketing
University of Notre Dame
High School Diploma -
Our Lady of Mercy School for Young Women