Sophie Penney
Glendale,AZ
Summary
Dynamic dog groomer with extensive experience at PetSmart, excelling in grooming techniques and customer service. Proven ability to build rapport with clients while training staff in best practices.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
4
4
years of professional experience
Work History
Dog Groomer
PetSmart
Mesa, AZ
08.2023 - 01.2025
- Bathed and groomed dogs of various breeds and sizes according to customer instructions.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Gave advice on proper care of animals between visits such as nutrition and exercise regimens.
- Trained new staff members on proper grooming techniques, safety protocols, client relations.
- Assessed animals for injury and illness.
- Cleaned and maintained kennels and holding areas
Manager
Subway
Mesa, AZ
02.2022 - 08.2023
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Verified and recorded cash totals from daily receipts.
- Resolved customer complaints promptly and professionally.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Manager
Domino's Pizza
Mesa, AZ
08.2020 - 02.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Prepared workstations with ingredients and tools to increase efficiency.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
Education
High School Diploma -
Primavera Online School
02-2021
Skills
- Grooming techniques
- Animal care
- Nail trimming
- Ear cleaning
- Customer service
- Inventory management
- Team training
- Client communication
- Problem solving
- Organizational skills
- Teamwork
- Time management
- Self motivation
- Basic accounting
Timeline
Dog Groomer
PetSmart
08.2023 - 01.2025
Manager
Subway
02.2022 - 08.2023
Manager
Domino's Pizza
08.2020 - 02.2022
High School Diploma -
Primavera Online School
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