Sophie Poll
Seattle,WA
Overview
11
11
years of professional experience
Work History
Server
Betty Restaurant And Bar
Seattle, Washington
2021.08 - Current
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
Property Management
Wilson
Seattle, WA
2014.01 - Current
- Maintaining the property
- Ensuring timely payment dues
- Keeping up positive relations with tenants and neighbors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Lead Bartender
Tom douglas
Seattle, Washington
2016.09 - 2020.02
- Help train and lead employees
- Asist with ordering and inventory-which includes stocking and organizing
- Creating well detailed and organized opening and closing lists to help keep employees on track
- Maintaining a warm and welcome experience to ensure customer satisfaction.
Waitress and Bartender
Tini Bigs/ Hula Hula Restaurant and Bar
2013.02 - 2016.01
- Working in a fast-paced environment while practicing costumer service skills
- Multitasking by mixing drinks, running food, and helping customers
- Help train new employees.
Education
Some College (No Degree) - Biology
Bellevue College
Bellevue, WA2020-05
Science pre nursing -
Norte Dam De Namur
2013-09
High School Diploma -
Nathan Hale
Seattle, WA2008-06
Skills
- Order Management
- Guest Engagement
- Exceptional Customer Service
- Guest Relations Management
- Strong Work Ethic
- Relationship Management
- Service Prioritization
- Positive and Professional
- Order Accuracy
- Cash Handling
- Sales Expertise
- POS Operation
- Check Payment Processing
- Regulatory Compliance
- Ordering Procedures
- Point of Sale (POS) System Operations
Timeline
Server
Betty Restaurant And Bar
2021.08 - Current
Lead Bartender
Tom douglas
2016.09 - 2020.02
Property Management
Wilson
2014.01 - Current
Waitress and Bartender
Tini Bigs/ Hula Hula Restaurant and Bar
2013.02 - 2016.01
Some College (No Degree) - Biology
Bellevue College
Science pre nursing -
Norte Dam De Namur
High School Diploma -
Nathan Hale