Overview
Work History
Education
Skills
Timeline
Generic

Sophie Poll

Seattle,WA

Overview

11
11
years of professional experience

Work History

Server

Betty Restaurant And Bar
Seattle, Washington
08.2021 - Current
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Trained new employees to perform duties.

Property Management

Wilson
Seattle, WA
01.2014 - Current
  • Maintaining the property
  • Ensuring timely payment dues
  • Keeping up positive relations with tenants and neighbors.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Lead Bartender

Tom douglas
Seattle, Washington
09.2016 - 02.2020
  • Help train and lead employees
  • Asist with ordering and inventory-which includes stocking and organizing
  • Creating well detailed and organized opening and closing lists to help keep employees on track
  • Maintaining a warm and welcome experience to ensure customer satisfaction.

Waitress and Bartender

Tini Bigs/ Hula Hula Restaurant and Bar
02.2013 - 01.2016
  • Working in a fast-paced environment while practicing costumer service skills
  • Multitasking by mixing drinks, running food, and helping customers
  • Help train new employees.

Education

Some College (No Degree) - Biology

Bellevue College
Bellevue, WA
05-2020

Science pre nursing -

Norte Dam De Namur
09-2013

High School Diploma -

Nathan Hale
Seattle, WA
06-2008

Skills

  • Order Management
  • Guest Engagement
  • Exceptional Customer Service
  • Guest Relations Management
  • Strong Work Ethic
  • Relationship Management
  • Service Prioritization
  • Positive and Professional
  • Order Accuracy
  • Cash Handling
  • Sales Expertise
  • POS Operation
  • Check Payment Processing
  • Regulatory Compliance
  • Ordering Procedures
  • Point of Sale (POS) System Operations

Timeline

Server

Betty Restaurant And Bar
08.2021 - Current

Lead Bartender

Tom douglas
09.2016 - 02.2020

Property Management

Wilson
01.2014 - Current

Waitress and Bartender

Tini Bigs/ Hula Hula Restaurant and Bar
02.2013 - 01.2016

Some College (No Degree) - Biology

Bellevue College

Science pre nursing -

Norte Dam De Namur

High School Diploma -

Nathan Hale

Similar Profiles

CREATE PROFILE
Sophie Poll