Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sophie Reyes

North Las Vegas,NV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist Agent

Momentum Solar
07.2021 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Facilitated communications through management of inbound and outbound customer calls.

Customer Care Representative

Telenetwork
03.2020 - 08.2021
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.

Education

High School Diploma -

Buchannan High School
Clovis, CA
05.2008

Skills

  • Information Updates
  • Dispute Resolution
  • Customer Relationship Management
  • Billing Inquiries
  • Customer Complaint Resolution
  • Customer Service
  • Special Requests
  • CRM Software
  • Database Research
  • Inbound Call Management
  • Call Volume Analysis
  • Agent Support
  • Special Assignments
  • Outstanding Communication Skills
  • File Management
  • Microsoft Office
  • Return Processing
  • Problem Resolution
  • Customer Relations
  • Microsoft Office Suite Proficiency
  • Online Chat
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Call Volume and Quality Metrics

Additional Information

Supervisor reference : Sabrina Fabimetta (973)752-9768 last employer and lead

Timeline

Customer Service Specialist Agent

Momentum Solar
07.2021 - 09.2023

Customer Care Representative

Telenetwork
03.2020 - 08.2021

High School Diploma -

Buchannan High School

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Sophie Reyes