Sophie Rutter
Kennesaw,GA
Summary
I have over nine years of experience in Emergency Medicine, starting as a qualified Ambulance Technician in 2014 and becoming a qualified Paramedic in 2017 with West Midlands Ambulance Service, with a current HCPC registration. I am a strong and dynamic individual who is passionate about delivering outstanding patient care. I am empathetic, confident, focused, and motivated, and adopt a positive approach to all events, remaining calm under pressure. I am able to build rapport quickly with excellent interpersonal communication skills and have experience of working in an intense target led environment. I have an immaculate work record, excellent time management skills and perform my responsibilities accurately and to a very high standard. I am dedicated, enthusiastic, and honest with an exceptional attendance record and I am always willing to work overtime and at weekends.
Overview
13
13
years of professional experience
Work History
Paramedic
West Midlands Ambulance Service
01.2014 - 07.2023
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Proficient in delivering advanced life support (ALS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for continuous quality improvement initiatives.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Obtained a C-1 advanced driving license with experience of driving an ambulance in an emergency situation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Participated in ongoing professional development opportunities to stay current on best practices in pre-hospital emergency medicine.
Travel Sales Consultant
Thomas Cook
07.2010 - 01.2014
- Proficient in all areas of the business relating to the sales of holidays, travel insurance and managing customer expectations.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Experienced within the foreign exchange bureau.
- Ensure high standards of customer satisfaction ensuring customers receive a high quality experience by building an understanding of their individual needs.
- Extensive and specialist knowledge of both UK and worldwide destinations to match customer needs to their expectations.
- Maintain company policies as required by law.
Education
WMAS Student Paramedic Programme - Paramedic Science
Coventry University
11.2017
Thomas Cook Apprenticeship Programme - Travel And Tourism
Thomas Cook
05.2012
GCSE - Secondary School
Fairfax School
12.2009
Skills
- Pre-hospital Care and Emergency Management
- Advanced Life Support
- Pediatric Advanced Life Support
- Trauma Care
- Critical Decision-Making Skills
- Airway Management (OPA/NPA/iGel)
- Intubation
- IV/IM/IO Insertion
- IV/IM/IO Drug Therapy
- Needle Cricothyroidotomy
- Needle Thoracostomy
- Medical Equipment Operation
- Patient Immobilization
- Patient Transport
- Emergency and Non-Emergency Vehicle Driving
- Vital Sign Assessment and Management
- Scene Safety Assessment and Management
- Stroke Management
- Mental Health Management
- Obstetric Emergencies
- Geriatric Emergencies
- Diabetic Emergencies
- Mass Casualty Incident Response
- Communicable Disease Control
- Conflict Resolution
- Documentation and Reporting
Referencesavailable
True
Timeline
Paramedic
West Midlands Ambulance Service
01.2014 - 07.2023
Travel Sales Consultant
Thomas Cook
07.2010 - 01.2014
WMAS Student Paramedic Programme - Paramedic Science
Coventry University
Thomas Cook Apprenticeship Programme - Travel And Tourism
Thomas Cook
GCSE - Secondary School
Fairfax School