Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sophie Sepulveda

Kansas City,MO

Summary

As a professional, friendly, and reliable worker with a positive attitude and excellent customer service skills, I am adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspaces. I have a strong focus on teamwork and I adapt to changes needed to achieve positive results. I am an efficient employee, and I am capable of building positive customer relationships. I also offer strong communication and organizational skills, as I am eager to learn and develop in every environment. I am able to quickly grasp new systems and procedures while maintaining attention to detail.

Overview

1
1
year of professional experience

Work History

Cashier

Panera Bread
09.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Opened front bakery/cash regularly.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.

Optician

America's Best Contacts and Glasses
03.2024 - 01.2025
  • Measured seg heights and pupillary distance to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided positive experience for patient by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyeglasses, offering swift resolution to maintain customer satisfaction levels.
  • Helped patients select flattering frames appropriate for prescription and style preferences.
  • Verified and updated patient records to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Education

High School Diploma -

North Kansas City High School
North Kansas City, MO
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy

Interests

  • I enjoy exploring various forms of art, such as painting, sewing, and cross-stitching, to nurture creativity and personal growth
  • I am an avid reader

Timeline

Cashier

Panera Bread
09.2024 - 04.2025

Optician

America's Best Contacts and Glasses
03.2024 - 01.2025

High School Diploma -

North Kansas City High School

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