Sophie Sinclair Kennedy
Tallaght
Summary
An accomplished professional with expertise in leadership and team management, recruitment and talent development, and operational efficiency. Demonstrates strong skills in customer relationship management, communication, and stakeholder management. Proficient in data management and reporting, with a proven track record of enhancing scheduling and diary management processes. Committed to fostering teamwork and driving organisational success through strategic initiatives.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Manager
Critical Care Partners
, Dublin
06.2022 - 02.2025
- I began my career with the practice as an administrative staff member and was quickly promoted to Administrative Manager, a role I have successfully held for the past two years
- In this capacity, I manage the clinics of pain management consultants, oversee patient accounts, and coordinate theatre lists
- I liaise with hospital scheduling teams, radiology departments, and phlebotomy teams to ensure seamless patient care and an exceptional patient experience.
- Additionally, I am responsible for collecting, filing, and maintaining accurate patient records, including admission, discharge, and coding reports.
- I played a key role in the implementation of a new EMS system, transitioning the practice from paper-based processes to a more efficient, digital system.
- I also coordinate staff rotas, ensuring coverage for all clinics
- I provided exceptional customer service, resulting in increased client satisfaction.
- I trained junior staff members, boosting overall team productivity in administration tasks.
- I handled confidential documents securely maintaining privacy and trustworthiness within the practice.
- I scheduled meetings, conferences and appointments.
Team Lead
Charlotte Tilbury
09.2019 - 05.2022
- I began my career with Charlotte Tilbury as a Retail Artist, and after two years, I was promoted to Team Leader.
- I was specifically chosen to join the Dundrum store in Brown Thomas from BT2 in Blanchardstown, where I played an instrumental role in the recruitment and launch of the largest Charlotte Tilbury stand in Europe.
- In this leadership role, I managed a team of 26 retail artists, set clear targets to ensure KPIs were consistently met, and motivated the team through performance incentives.
- I was actively involved in the recruitment process, conducting interviews and selecting staff members.
- Additionally, I was responsible for managing the store's social media account and booking system to maximize customer engagement and appointment scheduling.
- As the main point of contact for customer concerns, feedback, and inquiries, I handled both positive and negative interactions, ensuring a high standard of service was maintained.
- I led by example, consistently driving sales performance and upholding brand standards.
- I mediated in conflict situations, promoting harmony amongst team members.
Education
Bachelor of Arts degree - Business Management
NATIONAL COLLEGE OF IRELAND
Dublin, Ireland 09.2022 - 09.2024
Skills
- Leadership & Team Management
- Recruitment & Talent Development
- Teamwork
- Operational Efficiency
- Customer Relationship Management
- Communication & Stakeholder Management
- Data Management & Reporting
- Scheduling and diary management
Languages
English
Native
Gaeilge
Fluent
German
Elementary
Affiliations
- Dancing
- Food Enthusiast
- Running
- Travel
Timeline
Bachelor of Arts degree - Business Management
NATIONAL COLLEGE OF IRELAND
09.2022 - 09.2024
Administrative Manager
Critical Care Partners
06.2022 - 02.2025
Team Lead
Charlotte Tilbury
09.2019 - 05.2022
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