Sophie Talbot
Centerville
Summary
Dynamic TOGO Specialist at Texas Roadhouse with a proven track record in conflict resolution and effective communication. Enhanced customer satisfaction through meticulous order accuracy and streamlined operations, contributing to increased repeat business. Adept at training development and maintaining health compliance, ensuring a safe and inviting environment for both staff and customers.
Offering customer-focused approach with willingness to learn and adapt quickly. Delivers attention to detail and efficiency in handling orders and transactions. Ready to use and develop communication skills and organizational abilities in Assistant Cheer Coach role.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
TOGO Specialist
Texas Roadhouse
05.2023 - 04.2025
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Improved order accuracy with meticulous attention to detail, reducing number of remakes and customer complaints.
- Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
Education
High School Diploma -
Bountiful High School
BountifulSkills
- Team collaboration
- Time management
- Conflict resolution
- Health compliance
- Attention to detail
- Effective communication
- Training development
- Quick learner
- Initiative-taking
- Flexibility
- Goal oriented
- Problem resolution
Accomplishments
Academic Achievements
- 3.90 GPA
- High honor role
- AP and CE credit
- Future Physicians Certificate from Harvard University
- Med Scholar from Weber State University
Languages
ASL
Limited Working
Timeline
TOGO Specialist
Texas Roadhouse
05.2023 - 04.2025
High School Diploma -
Bountiful High School
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