Sophie Tannenbaum
West Des Moines
Summary
Dedicated professional with strong customer service and communication skills honed in hospitality. Skilled in managing guest interactions and ensuring efficient operations while fostering a welcoming atmosphere. Capable of quick, safe responses in high-responsibility settings. Eager to leverage these transferable skills in a new field to enhance team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Prime and Providence
10.2025 - 08.2026
- Managed reservation systems, optimizing table turnover and guest experience.
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hosts on procedures and customer service standards.
- Addressed guest inquiries and resolved concerns promptly to enhance satisfaction.
- Assisted in maintaining cleanliness and organization of dining area to uphold standards.
Lifeguard and water safety instructor
Valley View Aquatic Center
06.2024 - 08.2026
- Completed CPR and first aid certification training.
- Maintained alertness to identify potential hazards in the environment.
- Utilized problem-solving skills to enhance safety procedures.
- Communicated safety rules and guidelines to patrons to promote a safe swimming environment
- Instructed children of various skill levels in swimming techniques.
- Monitored pool areas to ensure safety and compliance with aquatic center regulations.
- Responded promptly to emergencies and provided first aid as needed.
Education
High School Diploma -
Valley High School
West Des Moines, IowaBachelor of Arts - Pre Business Track
University of Wisconsin, Madison
Madison, WI05-2030
Skills
- Commitment to service
- Time management
- Conflict resolution
- Customer engagement
- Reservation management
- Punctual
- Patient
- Dedicated
Accomplishments
- Varsity #1 singles/doubles and tennis team captain
- Valley Academic award grades 9-12
- National Honor Society
- Blood Donor
- Interact Cub member
- Silver cord member
Timeline
Host
Prime and Providence
10.2025 - 08.2026
Lifeguard and water safety instructor
Valley View Aquatic Center
06.2024 - 08.2026
High School Diploma -
Valley High School
Bachelor of Arts - Pre Business Track
University of Wisconsin, Madison
Personal Information
- Date of Birth: 2008-06-24
- Gender: Female