Sophie Trusty
Wabash,IN
Summary
Pursuing a Communications degree at Grace College with a focus on journalism, media, and arts/entertainment storytelling that highlights culture and community impact. Two years of experience writing a recurring column for the college newspaper, honing skills in research, narrative crafting, and meeting deadlines. Background in film acting, enhancing on-camera confidence, presence, and communication abilities. Professional experience in customer-facing roles across hospitality, insurance, food service, and manufacturing, developing strong interpersonal skills and adaptability.
Overview
7
7
years of professional experience
Work History
Lead Barista
Sodexo Campus Services
01.2024 - Current
- Supervised daily operations to ensure high-quality beverage preparation and customer satisfaction.
- Trained and mentored new baristas on beverage recipes and customer service standards.
- Implemented inventory management practices to maintain optimal stock levels of coffee and supplies.
- Streamlined workflow processes, improving efficiency during peak service hours.
Front Desk Concierge
Charley Creek Inn
06.2023 - Current
- Managed guest check-in and check-out procedures efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated hotel reservations, ensuring accuracy and availability for guests.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
Maintenance Assistant
Ford Meter Box
05.2025 - 08.2025
- Collaborated with team members to streamline maintenance processes, resulting in improved workflow efficiency.
- Implemented preventive maintenance schedules to prolong equipment lifespan and improve operational efficiency.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Ensured seamless daily operations by maintaining clean and organized work environments.
Circulation Desk Assistant
Wabash Carnegie Public Library
05.2021 - 06.2022
- Assisted patrons with inquiries, providing accurate information and resource guidance.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on library systems and customer service protocols, enhancing team performance.
- Streamlined inventory management by organizing and maintaining collection records effectively.
Operations Assistant
Inguard
09.2018 - 08.2019
- Analyzed workflow inefficiencies and proposed solutions to optimize resource allocation and productivity.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
Education
Bachelor of Arts - Communication
Grace College
Winona Lake, IN05-2026
State Licensure - Cosmetology
Heartland Career Center
Wabash, IN05-2021
Skills
- Customer Service
- Phone Etiquette
- Research
- Fact-checking
- Reporting
- News Writing
- Digital Journalism
- Creative Writing
- Team management
- Musical Directing
- Acting
Timeline
Maintenance Assistant
Ford Meter Box
05.2025 - 08.2025
Lead Barista
Sodexo Campus Services
01.2024 - Current
Front Desk Concierge
Charley Creek Inn
06.2023 - Current
Circulation Desk Assistant
Wabash Carnegie Public Library
05.2021 - 06.2022
Operations Assistant
Inguard
09.2018 - 08.2019
Bachelor of Arts - Communication
Grace College
State Licensure - Cosmetology
Heartland Career Center