Sophie Worrell
Tampa,FL
Summary
Detail-oriented personnel with experience in a variety of customer service roles. Expertise in conflict resolution and time management, consistently ensuring smooth operations and positive customer experiences. Ready to contribute to a team-focused environment and practice quality leadership skills.
Overview
4
4
years of professional experience
Work History
Grocery Store Cashier
Crofton's Family Meat Market
Land O' Lakes, Florida
05.2025 - 07.2025
- Greeted customers with a friendly demeanor to create a welcoming environment.
- Handled customer orders and processed payments efficiently.
- Assisted customers with product information and recommendations.
- Checked dates on the meat products to ensure freshness.
- Notified upper management when the store was running low on specific products.
- Updated the online check-in system with how many customers stopped by and how many purchased products.
- Loaded and unloaded orders into the fridges and freezers.
- Balanced cash register at the end of every shift and tracked online transactions.
Front Desk Receptionist
Summit Salon Academy, Tampa. A Redken Premier School
Tampa, FL
01.2024 - 03.2025
- Greeted clients warmly and assisted them upon arrival at Summit Salon Academy.
- Managed appointment scheduling for students and clients effectively.
- Answered phone inquiries politely and efficiently, while providing information about services, class information, and scheduling times.
- Processed payments and handled cash transactions accurately.
- Coordinated with instructors to ensure smooth operations during busy hours.
- Promoted special offers to clients, and recommended students accordingly.
- Answered incoming calls, redirected callers to the appropriate departments, and took messages.
- Performed data entry into computer systems to maintain accurate records of client information.
- Resolved customer complaints in a timely fashion, and ensured transparency.
- Balanced cash register and recorded transactions during every shift.
Ice Cream Server/Cashier Trainer
D-Lite's Ice Cream Emporium
Tampa, FL
11.2021 - 08.2022
- Welcomed customers warmly, highlighted weekly specials, and communicated nutritional information regarding ice cream, allergen concerns, and pricing.
- Cleaned tables, chairs, and dining areas after every shift.
- Trained new employees on proper food-handling techniques and customer service standards.
- Informed upper management of low stock items prior to running out completely.
- Balanced payments and receipts in the cash register at the end of every shift.
- Performed the required cleanings on the ice cream machines during shifts.
- Implemented promotional activities and upsold products to increase sales.
- Monitored temperatures in the ice cream machines and freezers.
- Handled customer complaints with a positive attitude, and made sure to rectify conflicts calmly and professionally.
- Managed time effectively during peak hours to minimize customer wait times.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05-2026
Skills
- Time management/organizational skills
- Communication skills
- Problem-solving skills
- Reliability and punctuality
- Customer service and engagement skills
- Data entry skills
- Team collaboration skills
- Detail-oriented
Affiliations
USF Herd of Thunder Marching Band Member on the Baritone for 2 Years (2022-2023 Seasons)
Timeline
Grocery Store Cashier
Crofton's Family Meat Market
05.2025 - 07.2025
Front Desk Receptionist
Summit Salon Academy, Tampa. A Redken Premier School
01.2024 - 03.2025
Ice Cream Server/Cashier Trainer
D-Lite's Ice Cream Emporium
11.2021 - 08.2022
Bachelor of Science - Health Sciences
University of South Florida