Sophie (Atlas) Knight
Salem,MA
Summary
Knowledgeable and dedicated customer service skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
8
8
years of professional experience
Work History
Freelance Photographer
Atlas Knight Photography
09.2020 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos and video clips from different angles and perspectives to capture perfect footage.
- Photographed high-quality images for various print and digital projects.
Social Media Director & Photographer
Glass St Tattoo
09.2021 - 05.2023
- Boosted brand visibility by developing and targeted social media strategies.
- Enhanced customer engagement through consistent and creative content production across multiple platforms.
- Created and managed social media campaigns to increase brand engagement.
- Devised content strategy to effectively engage target audiences.
Sales Associate
Glass St Tattoo
09.2021 - 05.2023
- Organized & maintained store visual appeal, engage customers, and promote specific designs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative & Employee Trainer
Metrorock Climbing Centers
09.2016 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new employees on company policies, procedures, and practices ensuring a consistent level of service across team.
Education
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA06.2018
Skills
Efficient and Detail Oriented
Building Customer Trust
and Loyalty
Upselling Products and
Services
Courteous with Strong
Service Mindset
Timeline
Social Media Director & Photographer
Glass St Tattoo
09.2021 - 05.2023
Sales Associate
Glass St Tattoo
09.2021 - 05.2023
Freelance Photographer
Atlas Knight Photography
09.2020 - Current
Customer Service Representative & Employee Trainer
Metrorock Climbing Centers
09.2016 - 10.2020
High School Diploma -
Cambridge Rindge And Latin
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