Sophie Glory Essengue Epka
Washington,DC
Summary
Dynamic IT Support Specialist with proven success at the DC Department of Employment Services, enhancing network performance and security. Skilled in network segmentation and end-user support, I led a project that boosted data throughput by 25% and reduced breaches by 40%, demonstrating strong collaboration and problem-solving abilities.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
IT Support Specialist Intern
DC department of employment
Washington, DC
08.2025 - 12.2025
- ● Worked alongside 12 engineers in the implementation of a new network security system which resulted in a reduction of breaches by 40%.
- ● Organized the design and execution of a network upgrade project that improved data throughput by 25% as well as system resilience.
- ● Developed detailed network diagrams to enhance stakeholder understanding and streamline network operational tasks.
- ● Delivered technology presentations to executives to support a transition project, resulting in a 15% reduction in expenses.
Jr. Network Engineer
DC Department of Employment Services
Washington , DC
11.2024 - 11.2025
- Configured networks for smooth, reliable operation supporting County objectives and processes.
- Monitored network performance, troubleshooting issues to maintain optimal functionality.
- Monitored and tested network performance, delivering statistics and reports for performance assessment.
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices..
Education
High School Diploma -
Eastern High School
Washington, DC08-2022
Some College (No Degree) - Cyber Security Management and Policy
University of Maryland Global Campus
Hyattsville, MDSkills
- Productivity & Collaboration Suites – Microsoft 365, Google Workspace, Ticketing Systems, End-User Support , SaaS Integration
- Operating Systems – Windows 10/11, Linux/Ubuntu, macOS, IOS (Cisco), System Backup
- Scripting & Automation –PowerShell, Bash, Patch Deployment, Device Configuration & Troubleshooting, Remote Access Tools
- Network Security – Network Segmentation, 8021X ACLs, AAA RADIUS coffin, L2 Attack Mitigation
- Network Tools & Utilities- Wireshark, SolarWinds, SNMPv3 coffin & monitoring, Syslat & NTP server coffin, NetFlow/Flow-based monitoring tools
- Virtualization – VMware, Virtual Networking, Cloud-Based Virtual Machines, Disaster Recovery Planning, Server Management
Languages
English
Professional
French
Professional
Certification
Security+
References
References available upon request.
Timeline
IT Support Specialist Intern
DC department of employment
08.2025 - 12.2025
Jr. Network Engineer
DC Department of Employment Services
11.2024 - 11.2025
High School Diploma -
Eastern High School
Some College (No Degree) - Cyber Security Management and Policy
University of Maryland Global Campus