Sophie Kelly
Albuquerque
Summary
Motivated Assistant Store Manager with extensive experience in demanding environments. Strong understanding of security, safety, and personable service standards. Proven track record of maintaining order and driving revenue growth. Committed to leveraging 9 years of experience to enhance the customer and partner experience.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
10.2024 - Current
- Ensured compliance with company standards, health regulations, and safety protocols.
- Created effective and successful schedules based off store specific needs and partner availability.
- Interviewed, hired, trained, and coached partners and shift supervisors to support career progression and performance excellence.
- Drove sales growth through strategic planning, exceptional service standards and team development.
- Managed P&L responsibilities, including budgeting, forecasting, inventory control, and labor costs.
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2016 - 09.2024
- Build performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and encouraging growth within the company.
- Apply and advise security, safety and company policies.
- Help store management meet standards of service and quality in daily operations.
- Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
- Manage inventory and order supplies to keep location well stocked with necessary supplies.
- Set expectations and resolve conflicts between employees to maintain positive and productive work environments.
- Manage shift operations, supplied resources and monitor team performance to keep business profitable and running smoothly.
Barista
STARBUCKS COFFEE COMPANY
08.2015 - 08.2016
- Learned specialty coffee beverages and seasonal offering by heart.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Reduced customer wait time with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote a friendly and positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Education
Bachelor of Arts - Education
Arizona State University
Skills
- Management
- Customer Relations
- Conflict Resolution
- Store operations
- Cash handling expertise
- Inventory control
- Listening
- Communication
- Team Building
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
10.2024 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2016 - 09.2024
Barista
STARBUCKS COFFEE COMPANY
08.2015 - 08.2016
Bachelor of Arts - Education
Arizona State University
Similar Profiles
Adrianna BrownAdrianna Brown
Barista (Transfer) at Starbucks Coffee CompanyBarista (Transfer) at Starbucks Coffee Company
Haley MartinHaley Martin
Store Manager at Starbucks Coffee CompanyStore Manager at Starbucks Coffee Company
Zeming ZhaoZeming Zhao
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY
Kristen BarronKristen Barron
Coffeehouse Leader at STARBUCKS COFFEE COMPANYCoffeehouse Leader at STARBUCKS COFFEE COMPANY
Yasmenah AliedehYasmenah Aliedeh
Student Assistant at Dona Ana Community CollegeStudent Assistant at Dona Ana Community College