Sophir Say

• Conduct preventive maintenance on high-precision equipment to enhance reliability and operational efficiency.

• Perform post-maintenance quality inspections to ensure compliance with safety and operational standards.

• Respond to equipment error messages, diagnosing and resolving faults to maintain continuous production.

• Analyze Statistical Process Control (SPC) charts to monitor process quality and implement corrective measures.

• Utilize Enterprise Resource Planning (ERP) and Manufacturing Execution Systems (MES) to streamline workflow efficiency.

• Oversee spare parts management, ensuring full life-cycle oversight to minimize downtime and waste.

• Engage in continuous improvement initiatives, promoting lean manufacturing and process optimization.

• Adhere to and enforce Environmental, Health, Safety & Security (EHS&S) protocols, ensuring regulatory compliance and hazard mitigation.

• Train and mentor new employees on safety procedures, operational best practices, and equipment handling.

• Develop cost-efficiency reports, identifying areas for process optimization and waste reduction.

• Operate and troubleshoot voltmeters, gauges, wire strippers, PLCs, and Human-Machine Interfaces (HMIs) to ensure system integrity.

• Conduct precision assembly and testing of mechanical components using power tools and mechanical expertise.

• Accurately record test results, ensuring data integrity for quality assurance purposes.

• Interpret blueprints, engineering orders, and quality directives to adhere to manufacturing specifications.

• Perform malfunction rework based on test data, ensuring product conformance to quality standards.

• Utilize micrometers, gauges, and calipers for precise measurements and product validation.

• Oversaw receiving, warehouse, and production operations, ensuring adherence to company and safety policies.

• Conducted audits and verifications to confirm associates’ compliance with standardized procedures.

• Led equipment operation training, ensuring safe material handling and workplace safety.

• Implemented troubleshooting strategies to optimize workflow and reduce inefficiencies.

• Supervised one-piece workflow and standardized work charts, ensuring lean manufacturing principles were upheld.

• Facilitated communication between management and associates, ensuring alignment with operational goals.

• Verified data checking for compliance, error and repeat data.
• Maintained and referenced training documentation for entry process.
• Quickly learned new processes and systems and kept current with procedural enhancements.
• Reported timeliness of data entry progress when working on special projects and escalations.
• • Developed scalable solutions to improve data-driven decision-making and process efficiency.• Identified workflow inefficiencies, implementing process enhancements to optimize performance.• Analyzed trends and patterns, escalating issues that deviated from company policies and regulatory requirements.

• Prevented potential fraud by vigilantly reviewing loan applications and conducting thorough background checks on applicants.
• Enhanced loan servicing processes by implementing efficient workflow systems and streamlining communication channels.
• Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
• Reduced delinquency rates by proactively identifying at-risk borrowers and implementing tailored loss mitigation strategies.
• • Managed inbound customer inquiries, resolving concerns related to mortgage accounts, payments, and escrow.• Assisted customers with taxes and insurance queries, ensuring compliance with mortgage policies.

• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
• Answered customer questions regarding store merchandise, department information, and pricing.