Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
SOPHITIA LAVOY

SOPHITIA LAVOY

Banning,CA

Summary

Dynamic and dedicated professional with a positive attitude and strong organizational skills, honed through experience at the Museum of the Aleutians. Proven ability to enhance customer satisfaction and community engagement, utilizing effective communication and problem-solving abilities to create welcoming environments and resolve guest concerns efficiently.

Offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills in applied role.

Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.

Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.

Overview

1
1
year of professional experience

Work History

NON-PROFIT VOLUNTEER

YWAM KONA (KOKUA CREW)
01.2025 - 03.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Strengthened community bonds, participating in interfaith dialogues and events.

Front Desk Customer Service Representative

MUSEUM OF THE ALEUTIANS
06.2024 - 12.2024
  • Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
  • Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
  • Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
  • Organized front desk materials efficiently, ensuring easy access for staff members during busy periods.
  • Conducted routine inventory checks of front desk supplies and materials, placing orders when necessary to maintain stock levels.
  • Greeted and verified members and guests upon entry to optimize security.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.

Education

High School Diploma -

UNALASKA HIGH SCHOOL
Unalaska, AK
05-2024

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Problem-solving
  • Team collaboration
  • Community service
  • Time management
  • Adaptability and dependability
  • Flexible schedule
  • Relationship building
  • Community engagement
  • Professional appearance
  • Foreign language proficiency
  • Deadline adherence
  • Operations support
  • Friendly and outgoing
  • Multitasking and organization
  • Reliability and punctuality
  • Empathy and patience
  • Reliability
  • Active listening
  • Self motivation
  • Organizational skills
  • Excellent communication
  • Adaptability

Languages

Spanish
Native or Bilingual

Timeline

NON-PROFIT VOLUNTEER

YWAM KONA (KOKUA CREW)
01.2025 - 03.2025

Front Desk Customer Service Representative

MUSEUM OF THE ALEUTIANS
06.2024 - 12.2024

High School Diploma -

UNALASKA HIGH SCHOOL
SOPHITIA LAVOY