Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Sophonia Banks

Certified Pharmacy Technician
Virginia Beach ,VA

Summary

Skilled Pharmacy Technician offering 18 years of experience and proven history in providing exceptional customer service looking for a career in Chemotherapy Inventory Management . Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Overview

18
18
years of professional experience
3
3
Certifications

Work History

Certified Pharmacy Technician IV, Oncology

Riverside Cancer Infusion Center
Virginia Beach, Virginia
10.2020 - Current
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Managed opening and closing duties for pharmacy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Liaised with other RCIC sites to eliminate issues related to product expiration.
  • Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
  • Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
  • Actively participated in regular audits to ensure adherence to state board regulations governing compounding practices within the pharmacy setting.
  • Assisted pharmacists in assessing prescription appropriateness by reviewing patient information before preparing compounds accordingly.
  • Contributed to the overall success of the pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
  • Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
  • Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
  • Completed physical inventory counts each month.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Performed data entry and completed proper paperwork.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
  • Assisted in development of inventory forecasting model, improving accuracy of stock ordering.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Reduced waste by identifying and addressing issues in stock rotation practices.
  • Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
  • Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Utilized virtual meeting platforms effectively to connect remote participants, increasing inclusiveness and accessibility for all stakeholders.
  • Monitored progress on action items assigned during meetings, ensuring timely completion and follow-up as necessary.

Pharmacy Technician II PRN

Chkd - The King's Daughters
Norfolk, VA
08.2019 - Current
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Counted, measured, and compounded medications following standard procedures
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques
  • Performs all technical functions associated with the unit-dose medication distribution system. This includes reviewing new orders, filling the order with the medication, and delivery of the medication; filling of unit-dose carts as scheduled from the pick list and updated pick list reports
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Compounding Pharmacy Technician

Virginia Oncology Associates
01.2020 - 10.2020
  • Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
  • Enhanced compounding accuracy by meticulously following formulas and procedures.
  • Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
  • Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
  • Provided exceptional customer service, addressing questions and concerns regarding compounded medications.
  • Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
  • Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Pharmacy Technician

Rite Aid/Walgreens
10.2016 - 08.2019
  • Stocked, labeled and inventoried medication to keep accurate records
  • Set up and modified patient profiles in NexGen to include current information such as medications and insurance details
  • Resolved non-routine issues like third party billing
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Calculated dosage, filled prescriptions and prepared prescription labels, resolved concerns and reconciled payments
  • Ordered medicines daily to ensure compliance with demands and needs
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Collected co-payments or full payments from customers
  • Counted and labeled prescriptions with correct item and quantities
  • Resolved non-routine issues like third-party billing, computer system and customer service issues
  • Reviewed and verified customer and insurance provider information
  • Processed incoming drug orders
  • Restocked automated medication dispensing equipment
  • Ensured proper entry and processing of patients' prescriptions into internal system
  • Answered incoming phone calls and addressed questions from customers and healthcare providers

Senior Certified Pharmacy Technician

Riverside Shore Memorial Hospital
11.2011 - 08.2019
  • Restocked automated medication dispensing equipment
  • Supervised 3 pharmacy technicians and coordinated day-to-day assignments
  • Collected co-payments or full payments from customers
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Preparation of parenteral hazardous medications, including chemotherapy, which may include but are not limited to small volume, large volume, infusion syringes, and infusion pumps, using principles of USP 797 and USP 800
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques
  • Stocked, labeled and inventoried medication to keep accurate records
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Ordered medicines daily to ensure compliance with demands and needs
  • Developed and implemented improvements to pharmacy organization system to reduce pharmacy waste and increase revenue
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Provide professional and technical advice, support and assistance to all customers with a view towards accomplishing the service mission
  • Liaised with other pharmacies to eliminate issues related to product expiration
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion
  • Developed and implemented improvements to pharmacy organization system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.

Order Processor

Tysons Foods
07.2008 - 11.2012
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Reduced production downtime by overseeing quality control and assembly.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Processed customer orders in line with established policies and procedures.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
  • Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
  • Handled high-volume periods with ease, maintaining consistent performance under pressure.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.

Pharmacy Technician

Rayfield's Pharmacy
08.2006 - 07.2008
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Counted, measured and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Collected co-payments or full payments from customers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Supported insurance claim processing, facilitating smoother patient transactions.

Education

Associate of Science - Medical Insurance Billing

Bryant And Stratton College

Associate of Science - Biology

Eastern Shore Community College
Melfa, VA

High School Diploma -

Nandua High School
Onley, VA

Skills

Drug inventory management

FDA Drug Safety Guidelines

Data entry

Manual and automated medication dispensing

Drug storage procedures

Drug utilization review

Confidentiality and HIPAA

Intravenous admixture preparation

Interpersonal communication

Knowledge of medical terms

Maintaining pharmacy equipment

Team collaboration

Knowledge of brand and generic drugs

Advanced math skills

Multitasking

Accomplishments

Given the opportunity to participate in "The Great Place to Work" video through RSMH

Nominated twice for employee of the month by pharmacy director

Certification

Certified by the Pharmacy Technician Certification Board (PTCB)

Additional Information

Accomplishments:


CSPT - 30135043 (PTCB)


CPhT - 620107010332803 (PTCB)


Billing and Reimbursement Certificate (NPTA)

Controlled Substances Diversion Certificate (NPTA)

Hazardous Drug Management Certificate (NPTA)

Technician Product Verification Certificate (NPTA)

Supply Chain and Inventory Management Certificate (NPTA)

Timeline

Certified Pharmacy Technician IV, Oncology

Riverside Cancer Infusion Center
10.2020 - Current

Compounding Pharmacy Technician

Virginia Oncology Associates
01.2020 - 10.2020

Pharmacy Technician II PRN

Chkd - The King's Daughters
08.2019 - Current

Pharmacy Technician

Rite Aid/Walgreens
10.2016 - 08.2019

Senior Certified Pharmacy Technician

Riverside Shore Memorial Hospital
11.2011 - 08.2019

Order Processor

Tysons Foods
07.2008 - 11.2012

Pharmacy Technician

Rayfield's Pharmacy
08.2006 - 07.2008

Associate of Science - Medical Insurance Billing

Bryant And Stratton College

Associate of Science - Biology

Eastern Shore Community College

High School Diploma -

Nandua High School
Sophonia BanksCertified Pharmacy Technician