Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Quote
Accomplishments
Interests
Timeline
Hi, I’m

Sophonia Wiley

Lucama,NC
Sophonia Wiley

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
years of professional experience
1
Language

Work History

Duck Thru
Pinetops, Nc

Store Manager
08.2022 - 03.2024

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Rotated merchandise and displays to feature new products and promotions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Loomis
Wilson, NC

Armored Service Technician
02.2017 - 07.2019

Job overview

  • Guarded bags of money and valuables during receipt and transfer to banks and other facilities.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Collaborated with team members to complete tasks efficiently, ensuring smooth operations.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.

Dollar Tree
Wilson, NC

Assistant Manager
06.2010 - 02.2017

Job overview

  • Monitored security to protect employees, customers and property.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Alliance One International

Picker
08.2004 - 02.2015

Job overview

  • Prepared and checked outbound shipments for accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.

Education

Cornerstone Christian Correspondence
Atlanta, GA

High School Diploma
01.2023

University Overview

Skills

  • Policies and Procedures
  • Relationship building and management
  • Competitor Monitoring
  • Performance Improvements
  • Supply Ordering
  • Problem-Solving
  • Sales Promotions

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote
Availability
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Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Accomplishments

Accomplishments
  • Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
  • Increased sales by [Number]% by coaching department managers on new merchandising standards.
  • Exceeded monthly store sales goals [Number] months in a row.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.

Interests

Opportunity to work with a talented team, the challenge of taking on new responsibilities, and the chance to make a positive impact on the company or its customers Learning different job titles to better myself

Timeline

Store Manager
Duck Thru
08.2022 - 03.2024
Armored Service Technician
Loomis
02.2017 - 07.2019
Assistant Manager
Dollar Tree
06.2010 - 02.2017
Picker
Alliance One International
08.2004 - 02.2015
Cornerstone Christian Correspondence
High School Diploma
Sophonia Wiley