Sophony Louis
Port Saint Lucie
Summary
Experienced Correctional Officer delivering effective crisis intervention and security monitoring. Proven record in maintaining accurate documentation and collaborative support for healthcare professionals, ready to enhance safety and operational efficiency.
Overview
5
5
years of professional experience
Work History
Custody Officer
Treasure Coast Forensic Treatment Center
Indiantown
12.2023 - 01.2026
- Supervised the safety and security of residents in a forensic treatment environment.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Assisted in crisis intervention and de-escalation of resident conflicts.
- Documented incidents and maintained accurate records for facility reporting.
- Collaborated with healthcare professionals to support resident treatment plans.
Receptionist
Stay Care Home Health Services LLC
Vero Beach
06.2023 - 12.2023
- Greeted clients and visitors warmly upon arrival at the health services office.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments for clients, coordinating with healthcare professionals effectively.
- Assisted with billing inquiries, providing clear information to clients regarding services.
Crew Member
Dunkin' Donuts
Vero Beach
02.2023 - 06.2023
- Provided excellent customer service in fast-paced restaurant environment.
- Operated kitchen equipment and maintained food safety standards consistently.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Certified Correctional Officer
Gadsden Correctional Facility
Quincy
09.2022 - 01.2023
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of cells and common areas for contraband and safety hazards.
- Responded swiftly to emergencies, including fights, medical issues, and facility breaches.
- Prepared detailed reports documenting incidents and daily activities for administrative review.
Certified Correctional Officer
Jefferson Correctional Institution
Monticello
01.2021 - 06.2022
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Conducted regular inspections of cells and common areas for security compliance.
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL12-2019
Skills
- Situational awareness
- Crisis intervention
- Security monitoring
- Record keeping
- Emergency response
- Attention to safety
- Customer service skills
- Patience and empathy
- Problem solving
- Overnight availability
Timeline
Custody Officer
Treasure Coast Forensic Treatment Center
12.2023 - 01.2026
Receptionist
Stay Care Home Health Services LLC
06.2023 - 12.2023
Crew Member
Dunkin' Donuts
02.2023 - 06.2023
Certified Correctional Officer
Gadsden Correctional Facility
09.2022 - 01.2023
Certified Correctional Officer
Jefferson Correctional Institution
01.2021 - 06.2022
Associate of Arts -
Indian River State College