Sophronia Burch
Winston Salem,North Carolina
Summary
Dynamic professional with extensive experience at Piedmont Club, excelling in customer service and complaint resolution. Proven ability in cash handling and inventory management, ensuring seamless operations and member satisfaction. Recognized for effective communication and problem-solving skills, consistently enhancing guest experiences and fostering strong relationships. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
39
39
years of professional experience
Work History
Cashier
WSFC Schools
Winston Salem, North Carolina
08.2017 - Current
- Processed customer transactions efficiently at WSFC Schools cafeteria.
- Maintained accurate cash register and balanced daily sales.
- Assisted students with meal selections and dietary inquiries.
- Managed inventory of food items and supplies regularly.
- Provided excellent customer service to students and staff members.
- Handled cash, credit, and meal plan transactions securely.
- Trained new cashiers on operating procedures and customer interaction skills.
- Performed other duties as assigned by management.
Concierge/Receptionist
Piedmont Club
Winston Salem, NC
03.1987 - 03.2017
- Provided exceptional guest services to enhance member experiences at the private club.
- Managed reservations and coordinated events for members and guests efficiently.
- Assisted members with inquiries, providing timely information and personalized recommendations.
- Collaborated with staff to ensure seamless operations during high-traffic events.
- Maintained comprehensive knowledge of club amenities and local attractions for guest assistance.
- Handled member complaints with professionalism, ensuring satisfaction and retention.
- Trained new staff on concierge protocols and customer service best practices consistently.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Maintained guest privacy and building reputation by keeping information confidential.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
Skills
- Cash handling
- Inventory management
- Point of sale systems
- Food safety compliance
- Transaction processing
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
- Complaint resolution
- Team collaboration
- Conflict management
- Cash management
- Customer service
Timeline
Cashier
WSFC Schools
08.2017 - Current
Concierge/Receptionist
Piedmont Club
03.1987 - 03.2017
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