Sophy Cruz
Owings Mills,MD
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level social worker Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
Lyons Mill Elementry
09.2022 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Receptionist Administrator
Express Tag & Title
05.2022 - 12.2022
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front End Cashier
Jersey Mike's Subs
04.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
Education
High School Diploma -
Newtown High School
Owings Mills06.2022
Skills
- Great communicator
- attention to detail
- Team Collaboration
- Scheduling appointments
- patience
- Multitasking and Organization
- Reliability
- responsible
- Team Leadership
- Negotiation
- Customer Service
- Positive attitude
Accomplishments
Graduating high school and getting my lash tech certifications to help grow my business.
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Lyons Mill Elementry
09.2022 - Current
Receptionist Administrator
Express Tag & Title
05.2022 - 12.2022
Front End Cashier
Jersey Mike's Subs
04.2021 - 05.2022
High School Diploma -
Newtown High School
- First Aid/CPR Certified
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