Sophy De Paula
The Bronx,NY
Summary
An enthusiastic and proactive leader with a large knowledge of customer service to promote a better work environment in the industry. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Home Health Aide Assistant
New Solution Home Care
09.2023 - Current
- Administered medication as directed by physician.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted patients with mobility exercises, promoting increased independence and overall wellbeing.
Front Desk Security Guard
Amber Charter School
09.2022 - 09.2023
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enhanced building security by monitoring CCTV cameras and conducting regular patrols.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Shift Manager
McDonald's Restaurant
07.2014 - 05.2022
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
No Degree - Healthcare Administration
Grace Institute
Manhattan, NY03.2024
High School Diploma -
International Community High School
Bronx, NY 09.2009 - 07.2014
Skills
- Volunteer
- Spanish fluency
- Customer service
- Time management
Certification
- Security Guard License - 03/30/24
Timeline
Home Health Aide Assistant
New Solution Home Care
09.2023 - Current
Front Desk Security Guard
Amber Charter School
09.2022 - 09.2023
Shift Manager
McDonald's Restaurant
07.2014 - 05.2022
High School Diploma -
International Community High School
09.2009 - 07.2014
No Degree - Healthcare Administration
Grace Institute
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