Sophyra Castleberry

Customer-Focused Customer Service Expert with a passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Strong problem solving skills and ability to think quickly in high pressure situations. Adept at using CRM software and other tools to manage customer satisfaction. Skilled in client experience management, customer satisfaction surveys, and problem solving. Entrepreneurial spirit, always seeking new opportunities, and challenges to tackle. Comfortable, focused, and organized in fast paced, high output environments. Strong communication, analytical, and marketing skills, with the ability to work in various platforms/systems.