Summary
Overview
Work History
Education
Skills
Timeline
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Sopiko Buzzell

Clearwater,FL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Taking pride in exceptional guest service.



Overview

16
16
years of professional experience

Work History

Realtor

Keller Williams
11.2023 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Advised and informed prospective clients on current market activities and conditions.
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Server

Cheddars Scratch Kitchen
08.2023 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Bartender

Chilis
01.2020 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Sales Manager

Dillards
03.2019 - 03.2020
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.

Bartender/Server/Hostess/To Go

Mannys Chophouse
01.2008 - 08.2019
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Associate of Arts - Elementary Education

Warner University
Lake Wales, FL

High School Diploma -

Lake Wales Senior High School
Lake Wales, FL

Sales

Tampa School of Real Estate
Tampa

Skills

  • Menu Memorization
  • Food Service
  • Payment Processing
  • Great Multitasker
  • Mixologist
  • Clear and Effective Communication
  • Salesmanship
  • Liquor, Beer, and Wine Knowledge
  • Highly Reliable
  • Sales Expertise

Timeline

Realtor

Keller Williams
11.2023 - Current

Server

Cheddars Scratch Kitchen
08.2023 - Current

Bartender

Chilis
01.2020 - 04.2023

Sales Manager

Dillards
03.2019 - 03.2020

Bartender/Server/Hostess/To Go

Mannys Chophouse
01.2008 - 08.2019

Associate of Arts - Elementary Education

Warner University

High School Diploma -

Lake Wales Senior High School

Sales

Tampa School of Real Estate

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Sopiko Buzzell